Desktop Liability Adjuster

This is a technical, customer-facing role focused on investigating and handling property damage claims of differing values, working both independently and under referral. You will manage a caseload of Third-Party Property Damage (TPPD) claims on behalf of utility company clients, carrying out detailed investigations, assessing liability, reviewing evidence, and driving claims through to conclusion. Soft skills and proactivity are important as well as attention to detail and good organisational skills.

With experience in claims, you will identify suspicious information, follow procedures to prevent fraud, and evaluate evidence. The client is very customer-focused. You will answer correspondence, handle calls, update clients, and maintain diary processes promptly and proactively.

We're looking for someone with proven experience handling Third Party Property Damage (TPPD) claims, ideally within utilities, property damage, liability, or a related claims environment.

Many colleagues work flexibly between the office and home, supporting a healthy work/life balance. The office offers bright, open spaces for collaboration and desk work, ideal for interacting with colleagues.

Proven experience handling Third Party Property Damage (TPPD) claims is essential.

Strong understanding of the end-to-end claims handling process, including investigation, liability assessment and settlement.

Ability to investigate claims thoroughly and evaluate evidence to reach sound decisions.

Experience reviewing reports, documentation, and supporting evidence.

Ability to identify potential fraud indicators and follow appropriate escalation processes.

Excellent organisational skills.

Strong communication and customer service skills.

A positive, can-do attitude with a proactive approach to problem solving.

Remuneration & more

Competitive salary taking into account skills, experience and qualifications

A Self Invested Personal Pension Scheme (SIPP)

Holiday allowance of 25 days plus bank holidays

Flexible working from our office or your home

Health & support

Private healthcare plan (including pre-existing conditions)

Life assurance

Group Income Protection

Other benefits

Voluntary benefits – green car scheme, dental cover, cycle to work scheme, season ticket loan, welling and digital GP applications

Employee assistance programme for employee wellbeing

Discounts on various products and services

Company Car Scheme or cash allowance

At Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education.

Together, we're not only reshaping the insurance landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry.

Think we'd be a great match? Apply now – we want to hear from you.

As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications, and may select some applicants for an interview (which may be virtual, or in-person).

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