Deskside Technician – End User Computing

Overview

Job Description

• The position of Deskside Technician – End User Computing performs troubleshooting, repair, and preventative maintenance of end user computing equipment and peripheral equipment at corporate locations.
• The candidate works on assignments of a diverse scope where analysis of data and hardware requires evaluation of identifiable factors.
• The candidate exercises judgment with supervision within the generally defined practices and policies in selecting methods and techniques for obtaining solutions and acts as a liaison between customers, departments, and within the organization to lead problem resolution.
• Essential duties for the position include, but are not limited to the following:
• Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs
• Resolve incidents and problems associated with EUC equipment
• Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future
• Support Authorized Uses connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments
• Provide repair and maintenance for mobile devices
• Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)
• Month on month PC / System refresh should done by onsite resource/s
• Provide software break/fix services and replacement of non-warranty assets for end users
• Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output
• Provide warranty and break/fix support for networked printers and scanners
• Configure and support end users on mobile computing platforms
• Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc
• Create, change, and remove printer configurations and queues based on requests and in accordance with SLAs
• Provide on-site hardware support for general troubleshooting and problems for end user computing technologies
• Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.
• Utilize problem management database and systems to track and report on customer calls and requests.
• Communicate technical information to technical and non-technical teams and customers.
• Deskside support services as required.

Dns H&F Scope

• Provide hands and feet support for the below activities:
• Support for data backup / restore operations. Labelling the tape, putting in the tape for backup, removing the tape after backup and handing over the 3rd party for storage
• Provide support to Regional / Global technical teams when required, for example, cabling, hardware reboot / reset is required during troubleshooting.
• Support physical health check and reboot activities for in-scope servers and network devices per request.
• Occasional visit to DR site in case of access issues etc.
• Provide the support for schedule IT Room equipment power-off operations (Ad-hoc, non-office hours, once or twice a year per site)
• Pay: AED257.00 - AED312.00 per day

Application Question(S)

• Do you need Visa Sponsorship ?
• Authorized to Work in Dubai Independently for any Employer ?