{bc}
Apply
oracle

Deskside Support Specialist

ABM US
Georgia, USA
Full-time
Mid · 3+ years experience
Onsite
Discovered 1 weeks ago

Full Job Posting

Qualifications

  • Qualifications – Education & Experience
  • Bachelor’s degree in Information Technology, Engineering, or a technology related field.
  • 3+ years’ experience in Desktop support duties
  • Proficiency with Windows, Mac OS, M365 platform.
  • Experience with configuring, managing, and supporting Android, iPhone and tablet devices.
  • Strong technical acumen
  • Qualifications – Other Skills, Abilities & Knowledge
  • Excellent communication, customer service and problem-solving skills.
  • Strong interpersonal skills and ability to influence other team members both internally and externally.
  • Strong analytical and organizational skills
  • Ability to manage and handle complex issues in a professional manner.
  • Ability to multi-task, prioritize and handle multiple requests
  • Working Environment and Travel Requirements
  • This is an onsite role with 30% travel and on call requirements. Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2026 Employee Benefits | Staff & Management
  • Education & Experience
  • Other Skills, Abilities & Knowledge
  • This is an onsite role with 30% travel and on call requirements.
  • Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit
  • ABM 2026 Employee Benefits | Staff & Management

Responsibilities

  • Essential Functions
  • Provide on-site and remote technical support to Team Members and Senior Leadership. Support
  • required with setup, configuration, and optimization of desktop, as well as mobile devices.
  • Troubleshooting hardware, software, network and connectivity issues as required.
  • Deliver an exceptional level of service with attention to detail in every interaction.
  • Respond promptly to service requests and ensure quality issue resolution with minimal disruption.
  • Manage Team Member account credentialing, permissions and secure access protocols to protect
  • data.
  • Provide proactive maintenance - identify and address issues before they affect productivity
  • Document support interactions in ticketing systems, record all steps taken during the engagement
  • and resolution for knowledge base; follow up to ensure support needs met expectations.
  • Manage metrics on service requests, SLAs, and identify improvements areas.
  • Support with training users on best practices, new technology updates, to enhance
  • productivity. Provide personalized training sessions on software, hardware, as needed.
  • Adhere to strict confidentiality guidelines to protect VIP data and maintain privacy. Follow
  • organizational and security policies. Practice best practices for secure device usage.
  • Collaborate with other IT teams as needed.
  • Willing to go above and beyond to deliver excellent service.

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at ABM US

JANITORIAL CLEANER

Godfrey, USA

Discovered TodayFull-time

Route Driver

Trenton, USA

Discovered TodayPart-time

Shuttle Driver

Chicago, USA

Discovered TodayFull-time

Custodial Manager

Charleston, USA

Discovered TodayFull-time

JANITORIAL CLEANER (H) CDT San Pablo

, USA

Discovered TodayFull-time

JANITORIAL CLEANER

Reading, USA

Discovered TodayPart-time

Janitorial Cleaner

Fort Worth, USA

Discovered TodayFull-time

Janitorial Cleaner

Austin, USA

Discovered TodayPart-time