Deskside Support - L1 ( Arabic Speaker)
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Key skills for this role
About the Role
We are seeking a Level 1 Technical Support Specialist to join our team, focusing on laptop configuration, delivery, and post-implementation support for applications such as Outlook and Teams.
Key Skills for This Role
Full Job Posting
Overview
We are seeking a Level 1 Technical Support Specialist to join our team, focusing on laptop configuration, delivery, and post-implementation support for applications such as Outlook and Teams.
This position will also involve setting up meeting rooms from scratch and providing support for audio-visual devices.
Experience & Skills
- 1-2 years of relevant experience
- Relevant certification
- Foundational knowledge of desktop/laptop troubleshooting
- Knowledge of Bloomberg application
- Experience with audio-visual devices
Key Responsibilities
- Provide deskside and remote support for incidents and service requests
- Diagnose and resolve basic hardware, software, and operating system issues
- Log, track, and update tickets in ITSM tools with accurate details
- Ensure adherence to SLAs and resolution timelines
Qualifications
- Arabic speaker
- Well-mannered and well-groomed
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