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Deskside Support Engineer

Telefónica Tech
Cambridge, GBR
Full-time
Mid
Onsite
Discovered 1 weeks ago
awsazureservicenow

Full Job Posting

Skills and Experience

  • Knowledge and experience on windows operating systems
  • Experience on EUC tools, remote support tools, Microsoft Office and Outlook
  • Experience on peripheral devices support (printers, scanners etc)
  • Awareness & understanding of Microsoft Active Directory (AD) & Group Policy
  • Awareness of ITIL process of Incident, Change, Problem, Service Request and related activities

Desirable skills

  • Certification in Microsoft Technologies
  • Experience with Service management, ServiceNow
  • Knowledgeable in AD
  • Experience supporting Lenovo, HP and Mac devices and tablets
  • Driving licence & access to a vehicle SAN technologies, Converged Infrastructure etc.
  • Must have right to live and work in the UK
  • Due to the location of the customer site it would be advantageous to have your own vehicle.
  • This role does have a shift rota, supporting 24/7 (4 on 4 off)
  • At Telefónica Tech, we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger.
  • Be yourself with us, and feel that you belong.
  • We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation.
  • We are also committed to equity, accessible hiring practices, and creating an inclusive culture through many means including TogetHer (Women's network) and our Employee Resource Groups which include Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE (African and Caribbean heritage network), and Sustainability.
  • We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.
  • Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.
  • We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.
  • The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications, Workplace Services and Cyber Security & Networking.
  • Values: Open, Trusted and Bold
  • Trusted Partners:
  • · Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner
  • · HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year
  • · Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio
  • · Fortinet: Elite VIP Program – one of only 2 in the UK
  • · AWS: Advanced Solution & Managed Service Provider Program

Qualifications

  • Knowledge and experience on windows operating systems
  • Experience on EUC tools, remote support tools, Microsoft Office and Outlook
  • Experience on peripheral devices support (printers, scanners etc)
  • Awareness & understanding of Microsoft Active Directory (AD) & Group Policy
  • Awareness of ITIL process of Incident, Change, Problem, Service Request and related activities
  • Certification in Microsoft Technologies
  • Experience with Service management, ServiceNow
  • Knowledgeable in AD
  • Experience supporting Lenovo, HP and Mac devices and tablets
  • Driving licence & access to a vehicle SAN technologies, Converged Infrastructure etc.

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