Design Architect II

Understand and follow “The VC3 Way”. This is our set of standards and processes that produce a predictable result for the client. You must be aware of and maintain our standards

Work with Client Strategic Advisors & Clients to understand client I.T. approach and direction, provide consultation and in-depth expertise to drive VC3 & Industry standards

Develop and maintain a catalog of technical capabilities and the technologies and platforms providing them within VC3; Assist in identifying overlaps and gaps as needed

Understand client business & technical requirements and use them to create value-based proposals, addressing business drivers & pain points – guiding the technical sales cycle towards a technical close & a business win

Manage a response to ‘Proposal Requests’ initiated internally and ensure that the solution proposed is complete and appropriate and results in the best proposal possible

Oversee implementation of technical architecture by producing blueprints (high level review and scope) that guides the implementation of business solutions for client projects

Prepare situation analysis assessments in relation to architecture standards (system reliability, capacity growth, backups, etc.)

Consider impact of solution to VC3 departments operations

Analyze technical requirements to determine platform infrastructure designs, potential issues, and related costs

Participate in Project Implementation Reviews to ensure project scopes are constantly being evaluated for accuracy and current known best practices

Keep abreast of industry standards, software and data innovation, architectural trends, and major technology vendors and leaders

Keep on top of product line changes & update standard labour & product templates

Update standard templates for high level review documents

Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients

Receive mentoring and feedback from peers and others

Where appropriate, escalate complicated issues to a more senior resource or other appropriate teams

Actively Participate in Team Huddles, L10 Meetings, One on One Meetings, and any other Team Meetings

Attend monthly training & team meetings as required

Maintain constant and clear communication with clients and colleagues

Collaborate with all VC3 departments to maximize client satisfaction

Good problem solving and decision-making skills; ability to understand and analyze complex issues

A Bachelor’s degree in Information Technology, Computer Science OR Diploma OR Equivalent experience

At least 5+ years’ direct experience in supporting and maintaining Server, Storage, Network & Backups in SMB environments

Self-motivated, detail orientated, highly organized and able to handle a variety of tasks and responsibilities in an efficient manner with a high level of quality

Very strong interpersonal skills, able to build effective working relationships, solicit co-operation and resolve conflicts with a variety of stakeholders both internally and externally

Team player who can collaborate across disciplines in IT

Excellent communication skills including documenting, visualizing, presenting to a mixed audience, and balancing talking and listening

Skills including collaboration, accountability, results driven, big-picture thinking, building strong relations, and negotiating

Advanced knowledge of Identity, directory, authentication/authorization, single-sign-on, access management, encryption, data privacy, backup, and disaster recovery

Expert knowledge of compute, storage, network, load-balancing, scalability, and availability

Intermediate practical knowledge of cloud platform strategy and implementation including PaaS, SaaS, HaaS and IaaS in Microsoft Azure Cloud Environment

Strong experience determining and addressing non-functional requirements: response times, availability, disaster recovery, scalability, data retention, etc.

Intermediate knowledge of Microsoft Licensing Models for Azure & On-Premises infrastructure

Proven record of architecting and building solutions used in business-critical operations, high availability, proper backup, restore, and disaster recovery implementation