Deputy Program Manager (NOC/SOC)

NTT DATA Federal Services is seeking an experienced Deputy Program Manager (DPM) to support delivery of a large Federal program.

Reporting to the Program Manager, the DPM will coordinate day-to-day program execution, operational staffing, service performance, escalation management, and delivery across IDIQ and awarded task orders.

This role requires demonstrated leadership of complex cybersecurity operations and the ability to coordinate technical and management teams during service disruptions, staffing challenges, and operational change.

Successful candidates will bring specific examples of teams they managed, problems they resolved, and measurable service improvements they delivered.

Job Duties: Coordinate integrated day-to-day delivery across cybersecurity, network, cloud/platform, service management, field support, and related workstreams supporting the Network Operations Security Center (NOSC).

Translate priorities into task-lead assignments, schedules, and measurable service outcomes.

Manage operational leads and coordinate with subcontractors under the direction of the Program Manager.

Establish daily operating rhythms, track dependencies and commitments, and escalate decisions or delivery risks that require PM intervention.

Maintain reliable 24x7x365 service coverage across geographically distributed operations.

Monitor shift staffing, cleared-personnel availability, vacancies, onboarding, and backup coverage; coordinate actions to prevent service gaps.

Monitor service levels, incident and problem trends, operational dashboards, work quality, and staffing performance.

Identify deviations early, track corrective actions, and verify sustained resolution.

Coordinate management response to major cybersecurity incidents, network outages, and service degradations.

Align SOC/NOC, network, cloud, and other technical leads on incident communications, escalations, recovery progress, and root cause follow-through while respecting Government technical authorities.

Support the PM with labor utilization, staffing forecasts, deliverable status, subcontractor coordination, and financial reporting inputs.

Maintain accurate operational records and communicate risks and recovery plans.

Execute transition-in, knowledge transfer, operational readiness, stabilization, business continuity, and disaster recovery activities with responsible task leads without disrupting mission operations.

Implement standardized service-management processes and continuous improvement actions using ITIL-aligned practices, NIST cybersecurity concepts, performance trends, and documented lessons learned.

Work primarily onsite at agency facilities, with travel to supported locations as needed.

Be available for management escalations outside normal business hours when mission conditions require it.

Basic Qualifications: Minimum 6 years of overall cybersecurity management experience.

Minimum 1 year experience direct people-management responsibility for a team of 25 or more full-time equivalent personnel (FTEs), including direct employees and/or subcontractor personnel, supporting cybersecurity operations or mission-critical IT service delivery.

Current Certified Information Systems Security Professional (CISSP) certification.

Ability to obtain and maintain security clearances, compartmented access, and agency suitability appropriate to assigned duties and operating locations.

Any required active clearance at hire will be confirmed against the applicable task order.

Active Top Secret security clearance.