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Deputy Manager, IT User Support

Amneal India
Ahmedabad, IND
Full-time
Manager · 8–10 years experience
Onsite
Discovered 1 weeks ago

Full Job Posting

Qualifications

  • Education:
  • Bachelors Degree (BA/BS) B.Tech - Required
  • Master Degree (MS/MA) M.Tech - Preferred
  • 8 years or more in 8 - 10 Years
  • Specialized Knowledge: Licenses

Experience:

  • Specialized Knowledge: Licenses:

Preferred Qualifications

  • Master Degree (MS/MA) M.Tech - Preferred

Responsibilities

  • PLANT IT LEAD
  • Plant IT Leadership & Service Delivery: Lead end-to-end IT operations and service delivery for the plant, covering Quality Informatics, Manufacturing Informatics, IT Infrastructure, End User Computing, and Information Security.
  • Quality & Manufacturing Informatics: Provide techno-functional leadership and support for QC laboratory and manufacturing computerized systems, including LIMS, Empower, and equipment control systems, ensuring availability, compliance, qualification, and effective lifecycle management.
  • Plant IT Infrastructure: Own and manage plant-level LAN/WAN, servers, network, firewalls, Wi-Fi, internet connectivity, server rooms, storage, backup, and end-user computing infrastructure to ensure reliable and uninterrupted business operations.
  • Information Security: Ensure implementation and monitoring of endpoint security, OS-level access controls, logical access, patch management, vulnerability remediation, local firewall controls, and other applicable information security requirements.
  • Regulatory Compliance & Audits: Act as the Plant IT SPOC for regulatory and customer audits and ensure compliance with GxP, SOX, Data Privacy, ISMS, and other applicable regulatory requirements.
  • IT Governance & SOP Management: Establish, implement, and maintain Plant IT SOPs, procedures, standards, controls, and governance frameworks in coordination with Quality and relevant business functions.
  • IT Projects & Digitization: Lead plant-level IT projects, infrastructure upgrades, digital transformation, automation, productivity improvement, cost optimization, and technology initiatives in alignment with business requirements.
  • Vendor & Partner Management: Manage IT vendors and service partners, including performance monitoring, SLA/OLA compliance, escalation management, technical evaluation, and contract/service governance.
  • Business Continuity & Disaster Recovery: Ensure effective implementation, monitoring, and periodic testing of backup, high availability, disaster recovery, and business continuity solutions for critical plant IT systems.
  • Team Leadership: Lead, mentor, and develop the Plant IT team, allocate resources effectively, drive accountability, and ensure timely resolution of IT incidents, service requests, and business requirements.
  • Stakeholder Management: Work closely with Plant Leadership, Quality, Manufacturing, Engineering, EHS, HR, Finance, Corporate IT, Cybersecurity, and other functions to understand requirements and deliver effective IT solutions.
  • IT Service Performance: Monitor Plant IT performance through SLA/OLA, incident management, problem management, service availability, MTTR, and user satisfaction, ensuring continuous improvement of IT services.
  • Technology & Infrastructure Planning: Work closely with the Head – IT Infrastructure & Information Security on IT strategy, capacity planning, technology roadmap, budgeting, CAPEX/OPEX planning, and infrastructure standardization across the plant.
  • CSV / Computerized System Compliance: Provide support for computerized system validation lifecycle activities, including assessment, qualification, change management, periodic review, and retirement of GxP-relevant computerized systems.
  • Continuous Improvement: Identify opportunities for process improvement, automation, standardization, cost optimization, and technology modernization to improve plant productivity, quality, compliance, and operational efficiency.

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