Delivery Project Manager SaaS & Digital Implementations

Job description

Key Responsibilities

• Manage client onboarding and coordinate implementation activities to ensure timely project go-live.
• Plan and manage project milestones, delivery schedules, and implementation requirements.
• Coordinate technical integrations with engineering teams, including API integrations.
• Monitor verification report turnaround times and follow up on delays with stakeholders and external partners.
• Identify, manage, and resolve delivery issues and implementation risks.
• Lead project status meetings, client reviews, and service governance activities.
• Prepare and maintain project plans, progress reports, risk logs, and issue trackers.
• Ensure client acceptance testing and sign-off are completed for each go-live.
• Coordinate with internal stakeholders to maintain service quality and meet agreed delivery timelines.
• Ensure consent procedures and data-handling practices align with Saudi Personal Data Protection Law (PDPL) requirements.
• Provide regular status updates to stakeholders and escalate risks or issues as necessary.

Qualifications and Experience

• 5–8 years of experience in project management, implementation, or service delivery.
• Proven experience delivering SaaS implementations or digital services, ideally in HR technology, recruitment, identity verification, or government e-services.
• A recognized project management certification (, PMP, PRINCE2, or Agile certification).
• Experience managing complex projects involving multiple stakeholders and technical teams.
• Strong project planning, risk management, reporting, and client relationship skills.
• Experience working with large Saudi semi-government organizations or PMOs.
• Preferred Skills and Knowledge
• Experience coordinating API integrations or system implementations.
• Working knowledge of Musaned and Qiwa.
• Knowledge of Saudi PDPL and data protection practices.
• Experience working with external service providers or international verification partners.

Work Environment

• This is a contract position based in Riyadh, Saudi Arabia, requiring collaboration with various internal and external stakeholders to ensure successful service delivery.