Delivery Operations Manager
Role Overview
The Delivery Operations team ensures seamless BAU operations across CPaaS communication products.
Supports Customer Operations leadership through operational excellence, change management, and delivery continuity across regions.
Key Skills for This Role
Full Job Posting
Role Overview
The Delivery Operations team ensures seamless BAU operations across CPaaS communication products.
Supports Customer Operations leadership through operational excellence, change management, and delivery continuity across regions.
Key Responsibilities
- Oversee day-to-day service continuity, coordinate requirements across stakeholders, and resolve operational bottlenecks.
- Act as an extended arm of Customer Operations leadership, driving resolutions and managing expectations.
- Facilitate product/platform changes and feature rollouts across planning, execution, validation, and communication.
- Maintain operational documentation and provide timely, transparent communication across teams.
- Monitor daily task queues and ticket flows, flag SLA risks early, and align resources for timely resolution.
- Bridge global operations and regional execution, accounting for timezone differences and local customer needs.
- Join technical and presales calls to present platform capabilities including dashboard walkthroughs and API integrations.
Key Skills Required
- Strong coordination and stakeholder management.
- In-depth understanding of CPaaS delivery operations.
- Process-oriented mindset with solid documentation and reporting skills.
- Ability to manage multiple priorities under pressure.
- Experience in change management and operational rollout planning.
- Familiarity with ITIL or service management frameworks is a plus.
Qualifications
- Bachelor's degree in Engineering, Information Technology, Telecommunications, or a related field.
- KSA experience is mandatory.
- Candidate needs to be based in Riyadh.
- Fluent Arabic and English speaker.
- 3-7 years of experience in operations, service delivery, or technical project coordination.
- Proven experience working in cross-functional and geographically distributed teams.
- Strong communication, analytical, and problem-solving abilities.
- Exposure to customer-facing and enterprise service delivery environments is desirable.
- Experience in the CPaaS or Digital Identity industry is mandatory.
Work Environment
- Cross-functional collaboration across support, product, engineering, and sales in a fast-paced, customer-focused environment.
- Permanent contract based in Riyadh, Saudi Arabia.
- Hybrid working with the option to work remotely and from abroad for up to 10 days a year.
About Proximus Global
Proximus Global combines Telesign, BICS, and Route Mobile to deliver communications and digital identity solutions.
Reaches over 5 billion subscribers and connects 1,000+ destinations.
Operates in 50+ global offices across 100+ countries.
Why PXS Global
- Global and inclusive culture across 100+ countries.
- Growth-focused learning, leadership programmes, and internal mobility.
- Innovation-driven projects in 5G, IoT, and next-gen communication technologies.
- Flexible hybrid workstyle with remote and work-from-abroad options.
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