• Delivery Operations Manager

About This Role

The Delivery Operations Manager is responsible for overseeing end-to-end delivery operations, ensuring efficient, timely, and cost-effective service across all delivery channels. The role focuses on managing fleets, drivers, performance metrics, and operational processes while ensuring compliance with UAE regulations and customer satisfaction.

Key Responsibilities

1. Operations Management

• Manage daily delivery operations (last-mile delivery, logistics, and dispatch).
• Ensure smooth execution of all delivery activities across Abu Dhabi and assigned regions.
• Plan, monitor, and optimize delivery routes and schedules.

2. Fleet & Driver Management

• Oversee drivers, riders, and fleet performance (vehicles, bikes).
• Ensure driver availability, productivity, and compliance with company policies.
• Manage peak demand, staffing shortages, and shift planning.

3. Performance & KPIs

• Define and track KPIs such as:
• On-time delivery
• Order fulfillment rate
• SLA compliance
• Analyze performance reports and implement improvement strategies.

4. Client & Platform Management

• Manage relationships with key platforms
• Handle escalations, audits, and service-level agreements (SLAs).

5. Vendor & Partner Management

• Supervise third-party logistics providers and outsourced fleets.
• Ensure vendor performance meets contractual KPIs.
• Optimize costs and operational efficiency.

6. Financial & Cost Control

• Monitor operational budgets and delivery costs.
• Improve profitability through route optimization and workforce efficiency.
• Support finance in invoicing and cost analysis.

7. Compliance & Risk Management

• Ensure compliance with UAE laws, safety standards, and company policies.
• Identify operational risks and implement mitigation plans.

8. Process Improvement & Systems

• Improve operational workflows and automate processes.
• Ensure proper use of ERP systems and delivery platforms.
• Use data analytics to enhance decision-making.

9. Leadership & Reporting

• Lead and develop operations teams.
• Provide reports and insights to senior management.
• Drive a culture of accountability and performance excellence.

Qualifications & Requirements

• Bachelor’s degree in Business Administration, Logistics, or related field.
• 5–8+ years of experience in delivery, logistics, or operations management.
• Strong experience in last-mile delivery operations (preferred in UAE/GCC).
• Knowledge of delivery platforms and fleet operations.

Key Skills

• Leadership & team management
• Logistics & supply chain management
• Data analysis & KPI tracking
• Problem-solving & decision-making
• Communication & stakeholder management
• Route optimization & planning

**Work Environment (**United Arab Emirates and Gulf )

• Fast-paced operations environment.
• Requires field visits and coordination with drivers/fleet.
• Interaction with government regulations and transport compliance in the United Arab Emirates and Gulf.

Job Type: Full-time

Pay: From AED5,000.00 per month

Work Location: Remote