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greenhouse

Delivery Manager

Infomedia
Sydney, AUS
Manager
Onsite
Discovered 1 weeks ago

Full Job Posting

Responsibilities:

  • Monitor and schedule service tickets to meet SLA targets and perform initial-level triage to manage escalations.
  • Review and distribute incoming tickets to team members, ensuring quality metrics are met.
  • Coordinate resolution of deployment issues by directing resources effectively.
  • Oversee build and deployment of application changes, coordinating with relevant teams.
  • Conduct sprint planning and reviews, maintaining prioritised backlogs for BAU and PoW squads.
  • Produce and distribute release notes, and manage the delivery of PoW items.
  • Support Team Leads in defining priorities and managing team capacity.
  • Coordinate with Engineering Team Leads and liaise with Program Managers.
  • Meet with regional stakeholders to align priorities and report progress.
  • Identify delivery process improvements and manage delivery risks with contingency plans.

Required skills:

  • Proven experience as a Delivery Manager, Scrum Master, or senior Agile delivery lead in a SaaS or software product environment.
  • Proficiency in managing sprint-based delivery, including sprint planning and backlog management.
  • Experience in incident and problem management, including RCA authorship and SLA delivery.
  • Strong stakeholder management skills across various teams and regions.
  • Familiarity with planning and tracking tools such as Jira.
  • Experience in an Agile environment utilizing AI-Agentic work practices.
  • Tertiary qualification in a relevant field (preferred) or equivalent experience
  • Interested? Apply now!

Qualifications

  • Proven experience as a Delivery Manager, Scrum Master, or senior Agile delivery lead in a SaaS or software product environment.
  • Proficiency in managing sprint-based delivery, including sprint planning and backlog management.
  • Experience in incident and problem management, including RCA authorship and SLA delivery.
  • Strong stakeholder management skills across various teams and regions.
  • Familiarity with planning and tracking tools such as Jira.
  • Experience in an Agile environment utilizing AI-Agentic work practices.
  • Interested? Apply now!

Preferred Qualifications

  • Tertiary qualification in a relevant field (preferred) or equivalent experience

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