Delivery Manager - Operations Support 4D
Role Overview
• Manage relationship with Client, internal business team, Customer IT organization, Corporate IT Team, and other stakeholders.
• Ensure all escalations/issues are proactively identified, addressed, and closed with documentation.
• Regular reviews for Client and Corporate initiatives / projects / IT implementations across towers including applications, products etc.
• Drive IT Governance meeting with client IT, business teams
• Ensure Zero Major Incidents due to hygiene issues for the account/s
• Report out performance metrics, dashboards, monthly updates, and issue progress to Internal and Client, Business, and IT leaders as and when required
• To enable the conduct of Infosec compliance audits across all account/s
• Ensure 100% contractual compliance from IT standpoint for all accounts managed
• Ensure all SLA metrics are met as per agreed SLA norms
• Actively participate in IT risk identification and mitigation
• Ensure effective Business Continuity Planning & delivery
• Proactive communication on all the ongoing efforts as well as risk & mitigation plans required. All the efforts, approvals & communications have been documented
• Partner with internal Audit teams to help enhance processes, systems, and teams to deliver an outstanding customer experience by conducting deep dive analysis, identifying issues and fix with a sustainable solution.
• Manage technical support team; Ensure timely delivery of support services; Develop and optimize support processes; Monitor team performance and provide feedback; Collaborate with other departments to improve support operations; Handle escalations and resolve complex technical issues; Analyze support data and generate reports for management.
Key Skills for This Role
Full Job Posting
Qualifications
- Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics
- Certifications
- ServiceNow Certified Application Developer - ServiceNowServiceNow
- Agile Methodology, Agile Methodology, Applications Support, Backup Management, Change Management, Client Relations, Cloud Applications, Collaboration Tools, Database Administration, Database Maintenance, Database Management, Database Monitoring, Design Thinking, Enterprise Resource Planning (ERP), Executive Presence, Inclusion, Modernizing Operations, Oracle Exadata Database Machine, Oracle Solaris, OS management, People Leadership, Personal Effectiveness, Risk Management, Security Operations Management, Server Infrastructure {+ 4 more}
- Language
- English (Required)
- Language Proficiency -
- Proficient - C2
- Additional Job Location -
- Job Type
- Regular
- Master Skill List -
- Operations Support
- Remote Type -
- Hybrid
- Work Shift -
- Night Job (India)
- Why join Genpact?
- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help global enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
- Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
- Let’s build tomorrow together.
- Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
- Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Required Skills
- Agile Methodology, Agile Methodology, Applications Support, Backup Management, Change Management, Client Relations, Cloud Applications, Collaboration Tools, Database Administration, Database Maintenance, Database Management, Database Monitoring, Design Thinking, Enterprise Resource Planning (ERP), Executive Presence, Inclusion, Modernizing Operations, Oracle Exadata Database Machine, Oracle Solaris, OS management, People Leadership, Personal Effectiveness, Risk Management, Security Operations Management, Server Infrastructure {+ 4 more}
- Language
- English (Required)
- Language Proficiency -
- Proficient - C2
- Additional Job Location -
- Job Type
- Regular
- Master Skill List -
- Operations Support
- Remote Type -
- Hybrid
- Work Shift -
- Night Job (India)
- Why join Genpact? • Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter • Make an impact – Help global enterprises solve business challenges that matter • Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
About Genpact
Genpact is a global professional services company that uses data, technology, and AI to transform and operate business processes for large enterprises.
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