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oracle

Delivery Manager - BFSI

Zensar
IND
Manager · 12+ years experience
Onsite
Discovered Today
azurejiraopenai

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Qualifications

  • 12+ years of IT experience with extensive BFSI program exposure.
  • Strong knowledge of banking, insurance, payments, lending or wealth‐management operations.
  • Proven experience managing medium to large delivery teams across onsite and offshore locations.
  • Demonstrated ability to engage senior client stakeholders and deliver executive‐level communications.
  • Solid understanding of SDLC, Agile, ITIL, DevOps, Cloud and enterprise application landscapes.
  • Expertise in financial management, governance, risk management and people leadership.
  • Excellent communication, presentation and stakeholder management skills.
  • Familiarity with Generative AI/LLM fundamentals, prompt engineering and AI‐assisted delivery practices.
  • Hands‐on experience with tools such as Azure OpenAI, Microsoft 365 Copilot, GitHub Copilot, Azure DevOps/Jira.
  • PMP, PRINCE2, ITIL, Agile or Scrum certification preferred.

Responsibilities

  • Lead end-to-end delivery of application development, maintenance, support and transformation programs for BFSI accounts.
  • Manage client relationships, stakeholder communications, governance forums and executive reporting.
  • Drive project execution, resource planning, risk management, financial tracking and delivery excellence.
  • Collaborate with technology teams to ensure alignment with business and regulatory requirements.
  • Identify and implement service improvements, automation, innovation and account growth opportunities.
  • Ensure adherence to SLAs, KPIs, quality, security and compliance standards.
  • Mentor and manage on‐shore and off‐shore delivery teams, fostering a high‐performance culture.
  • Apply AI‐assisted delivery tools for requirement analysis, status reporting, RAID tracking and backlog refinement.
  • Oversee governance, risk and compliance activities specific to BFSI regulatory frameworks.
  • Contribute to strategic planning and digital transformation initiatives for key BFSI clients.

Preferred Qualifications

  • PMP, PRINCE2, ITIL, Agile or Scrum certification preferred.

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