Delivery Lead

NuPlay is building next-generation AI agents that transform how enterprises engage customers and drive revenue. Our platform lets companies deploy conversational and agentic AI across sales, support and operations, with measurable ROI through automation and intelligence. Backed by $27.5M in seed funding, we're scaling fast and partnering with leading enterprises to redefine customer experience through AI.

Ideal candidates will have a valid work authorisation

We're hiring an Enterprise Delivery Lead Engineer to own and run complex, production-grade AI implementations for our global enterprise clients.

You'll take the pre-sales scope, refine the architecture with client stakeholders, and lead technical execution all the way to go-live. You'll become an expert in the NuPlay platform and build secure, resilient integrations with both legacy and modern enterprise systems.

What You'll Do

Enterprise Program Delivery

Lead enterprise delivery programs from handoff to go-live, turning solution concepts into scalable, production-ready implementations

Work directly with customer architects and engineering leads to iterate on integration designs, clear roadblocks and refine workflows in real time

Be the main technical point of contact between customer teams and NuPlay's engineering and product teams

Integration Architecture & Systems Engineering

Design, build and deploy two-way integrations with CRM, HR, Inventory, OMS, TMS and e-commerce systems

Integrate voice and multi-channel AI workflows into contact center environments (SIP, VoIP, CTI)

Stay hands-on: review code, evaluate APIs, whiteboard data architectures and write integration logic when needed

Security, Governance & Compliance

Set up secure authentication and access controls with enterprise identity providers (Microsoft Entra ID, Okta, SAML/OAuth)

Make sure every deployment meets enterprise security, privacy and regulatory requirements

Team Leadership & Mentorship

Mentor junior Delivery, Integration and Prompt Engineers, and set a high bar for code quality, architecture and documentation

Build reusable patterns, deployment frameworks and integration toolkits to speed up future client rollouts

What We Are Looking For

8+ years of technical experience in technical delivery, integration architecture or customer-facing engineering for enterprise platforms

A proven track record of taking enterprise applications from whiteboard to production

Hands-on integration experience across enterprise stacks (CRM, HR, OMS, Inventory) using REST/GraphQL APIs, webhooks and middleware

A strong grounding in enterprise security, identity providers (Okta, Entra ID/Azure AD) and compliance

Strong communication skills, with experience leading technical discussions with C-suite stakeholders and enterprise architects

Nice to have: experience with LLMs, prompt engineering and agentic workflows

Why Join Nuplay

High-impact AI work: build state-of-the-art platform architectures and enterprise LLM solutions on the front line of GenAI

End-to-end ownership: own the whole delivery cycle, from architecture to live enterprise rollout

Well funded: $27.5M in seed funding to scale our technology and engineering teams

Competitive package: strong base salary, performance incentives and visible growth opportunities