Delivery Experience Senior Program Manager
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Key skills for this role
About the Role
Key job responsibilities - Develop and execute the strategic roadmap for delivery partner experience across Africa, Middle East, and Turkey, while maintaining focused implementa.
Key Skills for This Role
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Overview
- Key job responsibilities
- Develop and execute the strategic roadmap for delivery partner experience across Africa, Middle East, and Turkey, while maintaining focused implementation in Saudi Arabian operations.
- Collect and analyze insights from multiple listening channels to identify experience priorities, then work cross-functionally with operations teams, ACES, and DEX teams to address structural challenges within established SLAs.
- Draft comprehensive strategy documents and present recommendations to senior leadership, driving alignment and securing resources for key initiatives.
- Establish and manage partnerships with external entities to create campaigns and benefits for Delivery Associates and DSPs, including organizing annual partner meetings and launching ignite events throughout the region.
- Lead country expansion efforts and new program launches within AMET, ensuring consistent implementation of best practices while adapting to local market needs.
Basic Qualifications
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- 5+ years of owning program strategy, end to end delivery, and communicating results to senior leadership experience
- Bachelor's degree
- Experience in Arabic-language communication skills, both written and verbal
Preferred Qualifications
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
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