Delivery Experience Senior Program Manager, DSP Services and Experience
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Lead the Amazon Marketplace Experience Transformation for Delivery Associates and Delivery Service Partners across Africa, Middle East, and Turkey. Develop strategy, analyze insights, and drive cross-functional improvements.
Key Skills for This Role
Full Job Posting
Description
- We are seeking an experienced Senior Program Manager to lead the Amazon Marketplace Experience Transformation (AMET) function for Delivery Associates (DAs) and Delivery Service Partners (DSPs) across Africa, Middle East, and Turkey.
- In this critical role, you will be focusing on local operations while developing and executing the regional strategy.
- You will leverage multiple listening channels to identify experience priorities, consolidate feedback, and work cross-functionally to address key improvement opportunities.
- This position requires exceptional stakeholder management and strategic thinking to create meaningful programs that enhance the overall driver and DSP experience across diverse markets.
- Your expertise in program management, strategy development, and influence without authority will be essential as you partner with external entities to create impactful campaigns, present strategies to senior leadership, and drive initiatives that transform the delivery partner experience.
- You will serve as the strategic voice for delivery partners, ensuring their needs are represented in business decisions while balancing operational excellence and partner satisfaction
- Key job responsibilities
- Develop and execute the strategic roadmap for delivery partner experience across Africa, Middle East, and Turkey, while maintaining focused implementation in Saudi Arabian operations.
- Collect and analyze insights from multiple listening channels to identify experience priorities, then work cross-functionally with operations teams, ACES, and DEX teams to address structural challenges within established SLAs.
- Draft comprehensive strategy documents and present recommendations to senior leadership, driving alignment and securing resources for key initiatives.
- Establish and manage partnerships with external entities to create campaigns and benefits for Delivery Associates and DSPs, including organizing annual partner meetings and launching ignite events throughout the region.
- Lead country expansion efforts and new program launches within AMET, ensuring consistent implementation of best practices while adapting to local market needs.
Basic Qualifications
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- 5+ years of owning program strategy, end to end delivery, and communicating results to senior leadership experience
- Bachelor's degree
- Experience in Arabic-language communication skills, both written and verbal
Preferred Qualifications
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Our inclusive culture empowers Amazonians to deliver the best results for our customers.
- If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
- If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Company
- Amazon Middle East and North Africa FZ-LLC
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Amazon
Logistics Supervisor - UAE National, Amazon Logistics
Dubai, UAE
Supervise logistics associates, ensure safe and efficient fulfillment of customer orders, manage labor allocation, and drive process improvement. Requires team management experience and UAE National with Family Book.
Associate Marketplace Consultant
Dubai, UAE
Support new business acquisition through lead generation and business evaluation for Amazon's Third-Party Marketplace. Manage seller portfolios, provide data-driven insights, and collaborate with cross-functional teams t
WHS Safety Coordinator - Accommodation Program, WHS - Vendor Accommodation Audit Program
Dubai, UAE
Description At Amazon, we are committed to ensuring our partners provide safe, healthy, and dignified living conditions for their workers, and we work with them to deliver continuous improvements and effective compliance
Logistics Supervisor, Rush
Abu Dhabi, UAE
Description Your responsibilities: First and foremost, support the overall, daily management of operational duties. This will mean deputizing for the Operations Manager, as and when required: you’ll step in on their beha
Sales Head - Fashion, MENA Marketplace
Dubai, UAE
Description Are you passionate about e-commerce? Are you looking to join a community of business development professionals that support the growth of small and medium sized businesses? Or want to solve complex business p
Instock Associate - UAE National, MENA Stores
Dubai, UAE
Description Work hard. Have fun. Make history. Since Amazon opened its doors, it has been the aim to become the most customer-centric company in the world. How is this achieved? By having people like you who make sure th
Driver Trainer Anow
Dubai, UAE
Description This position requires in-role training at an operating site. Amazon is seeking self-motivated Driver Trainers to join our team and help build a network of customer-centric Delivery Associates in the communit
Operations Team Lead, Inbound
Jiddah, KSA
Description Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. Being an Operations Lead/Supervisor gives you
Logistics Supervisor - UAE National, Amazon Logistics
Dubai, UAE
Associate Marketplace Consultant
Dubai, UAE
WHS Safety Coordinator - Accommodation Program, WHS - Vendor Accommodation Audit Program
Dubai, UAE
Logistics Supervisor, Rush
Abu Dhabi, UAE
Sales Head - Fashion, MENA Marketplace
Dubai, UAE
Instock Associate - UAE National, MENA Stores
Dubai, UAE
Driver Trainer Anow
Dubai, UAE
Operations Team Lead, Inbound
Jiddah, KSA