Delivery Assistant

Role Description

Key Responsibilities

• Assist with loading and unloading goods and ensure they are properly packed, secured, and protected during transportation.
• Check items against delivery orders, invoices, packing lists, labels, and related documents.
• Deliver products to customers, retail outlets, warehouses, offices, and other designated locations.
• Handle goods carefully and verify quantities, descriptions, and delivery details.
• Obtain signatures, proof of delivery, and other required documentation.
• Report damaged, missing, incorrect, or rejected items and collect returns or other materials as instructed.
• Maintain delivery vehicles, equipment, and loading areas, and report vehicle or safety issues.
• Follow delivery routes, schedules, instructions, operational procedures, and health and safety requirements.
• Assist with warehouse loading, stock movement, and other logistics activities when there are no active deliveries.
• Support daily delivery schedules and operational targets while maintaining customer service and professional conduct.

Qualifications

• Minimum secondary school education or equivalent.
• Previous delivery, logistics, warehouse, distribution, or customer service experience is an advantage.
• Must be physically fit and able to lift, carry, and move goods as required.
• Knowledge of basic delivery and material-handling procedures.
• Ability to read and verify delivery orders, invoices, labels, and related documents.
• Good communication, interpersonal, teamwork, and coordination skills.
• Able to follow instructions, work independently or in a team, and perform under time-sensitive conditions.
• Willing to work early mornings, shifts, weekends, public holidays, and overtime.
• Able to work outdoors and in changing weather conditions where required.
• Basic road safety knowledge and a valid driving license are advantages where applicable.