Default Loan Servicing Specialist

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

Default Loan Servicing Specialist is responsible for the accurate, timely, and compliant reporting of delinquent, bankrupt, foreclosed, and other defaulted mortgage loans to investors and government agencies, including Ginnie Mae (GNMA), the Department of Veterans Affairs (VA), and Fannie Mae (FNMA). This role ensures adherence to agency guidelines, investor reporting requirements, and regulatory standards while supporting loss mitigation and servicing operations.

WHAT YOU’LL DO

Validate and transmit default status codes, default reporting events, and claims-related data for GNMA, VA, and FNMA portfolios

Reconcile discrepancies between servicing systems and default reporting platforms to ensure accuracy and completeness

Monitor and maintain data integrity across all default reporting channels

Partner with servicing, foreclosure, bankruptcy, and claims teams to ensure accurate loan status progression

Ensure compliance with investor and agency timelines and reporting requirements

Research and resolve reporting exceptions and data variances

Investigate and clear default reporting rejects in a timely manner

Prepare and support internal audits, investor audits, and agency inquiries

Assist in the development and delivery of internal and external reporting

Apply and interpret GNMA MBS Guide, VA Servicer Handbook, and FNMA Servicing Guide requirements in daily operations

Manage high-volume workflows while meeting strict deadlines and maintaining strong attention to detail

WHAT YOU'LL BRING

Education, Experience, Licensure, and Certification

High School diploma or equivalent

3+ years of directly related experience

Knowledge, Skills, and Abilities

Working knowledge of fundamental concepts, practices and procedures of mortgage default reporting

Good verbal and written communication skills

Extreme attention to detail and ability to adhere to strict guidelines and procedures

GSE and Government experience preferred

System of Record experience preferred

Working knowledge of computer software programs to include Windows, Microsoft Word and Excel, Internet and Microsoft Outlook experience preferred

Pay Range: $21.24 - $28.31 Hourly

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.