Debt Recovery Handler

Key Responsibilities:

• Input, assess & manage a portfolio of debt recovery cases, storing the relevant documents & evidence on the corresponding systems
• Manage all customer enquiries across varied mediums, including but not restricted to email, telephone & post
• Organise, prioritise, and handle own workload in line with standard operating procedures to ensure that critical dates are met and KPI’s and SLA’s are achieved.
• Contact Tenants and Guarantors in line with agreed contact strategies and risk profiling whilst seeking repayment of debts.
• Contribute as part of a team by working collaboratively to ensure that our client’s objectives are met.
• Accurately manage & calculate financial payment requisitions as part of the recoveries process and ensure that payments are made to the Landlord efficiently with relevant tracking & recording in place
• Maintain accurate records in compliance with internal and regulatory standards
• Work closely with outsourced providers to maximise the success of recovery through strategy planning and efficient query handling, accurately manage and calculate settlement figures for all debtors, supporting all areas of the group with their debt recovery needs.
• Assist in the conduct of litigating money claims, along with enforcement applications where appropriate.
• Provide tailored support to vulnerable customers, understanding their unique circumstances and offering appropriate solutions. Ensuring all interactions are handled with sensitivity, always maintaining the dignity and respect of customers
• Qualifications and Skills:
• Experience in a customer-facing role, ideally in a collections or recovery environment
• Proven experience in a debt recovery, collections, or a similar role
• Strong communication, negotiation and problem-solving abilities
• High level of attention to detail and organisational skills
• Strong problem-solving abilities and the ability to work under pressure.
• Ability to manage multiple cases simultaneously in a fast-paced environment
• Proficiency in Microsoft Office Suite
• Why PIB Group?
• PIB Group is one of the UK’s fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters.
• We encourage our people to be collaborative, with entrepreneurship at our core. We are a fast-paced, growing organisation and an exciting place to be.
• We also value ambition and creative thinking. You don’t have to tick every box to apply, if you bring fresh ideas and a drive to grow, we’d love to hear from you!
• Inclusion & Accessibility
• We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.
• If you need this job advert in any other format or require any adjustments for your application or during the recruitment process, please reach out to [email protected]