Debt Counselling Advisor - UAE National (Part Time)

Overview

• Some careers prize diversity more than others.
• If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities.
• HSBC International Wealth and Premier Banking aims to be the international bank of choice for affluent customers, supporting their domestic and international banking, and holistic wealth management needs.
• We provide a leading premium proposition through Premier Banking and, together with our Global Private Bank, are present across the world’s most important markets, booking centers, and corridors most valued by our clients.
• Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance.
• We are currently seeking an ambitious UAE National to join our International Wealth and Premier Banking team in Al Ain as Debt Counselling Advisors who are responsible for delivering a professional service that assists customers in financial difficulty to get back on their feet.
• In this role, you will:
• Be responsible of minimizing any losses to the bank by collecting overdue debts, as well as always protect both customers’ and the bank’s interests.
• Understand customer circumstances and their affordability position, exploring options within remit to help them regain financial stability.
• Manage a portfolio of live, current, and overdue debit balance customer accounts through inbound/outbound calls and other communication channels.
• Provide relevant treatments based on the customer’s circumstances & escalate the cases for legal action when necessary.
• Own performance against business objectives, targets and take responsibility for self-development.
• Complete progress reviews on performance and development plans within agreed timescales and provide ongoing feedback to senior management.
• Take initiatives to enhance/streamline Policy & procedures for customer journey enhancement.
• Department champion of the leadership message and their performance sets the example for others to strive towards.
• Carry out a range of processing tasks and handling of customer calls ensuring relevant productivity and quality measures are achieved for customers in line with HSBC specified process and procedures.
• To be successful in the role, you should meet the following requirements:
• Ability to speak, understand and communicate in English fluently
• Collections experience is a must
• Ability to write business letters and reports
• Excellent email conversational/telephone skills
• Ability to learn quickly with excellent complex problem-solving skills
• Ability to understand and interpret numeric data
• Flexibility to work in shifts and resilience towards different work environment
• Ability to build rapport with customer, colleagues and other stakeholders
• Strong MS Office Skills (Excel, PowerPoint, Word)
• Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access
• Graduation degree is a must to secure a UAE visa or Work Permit
• You’ll achieve more at HSBC.
• HSBC is committed to building a culture where all employees are valued, respected and opinions count.
• We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
• Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
• Issued by The Hong Kong and Shanghai Banking Corporation Limited.