Debt Collector

The Debt Collector is responsible for managing and collecting outstanding customer receivables to ensure timely cash collection and maintain a healthy accounts receivable portfolio. The role works closely with the Sales Team, Customer Service, Finance, and customers to resolve payment issues, reduce overdue balances, and support the achievement of the company's cash flow objectives while maintaining strong customer relationships.

Key Responsibilities

Monitor customer accounts and outstanding balances on a regular basis.

Conduct collection activities through phone calls, emails, customer visits, and formal correspondence.

Follow up on due and overdue invoices to ensure timely payment collection.

Maintain accurate records of collection activities, customer commitments, and payment schedules.

Prepare and distribute customer statements and aging reports.

Reconcile customer accounts and investigate outstanding discrepancies.

Collaborate closely with the Sales Team to resolve customer payment issues and collection disputes.

Support sales operations by providing customer credit and payment status information.

Participate in customer meetings when required to discuss outstanding balances and payment plans.

Escalate high-risk accounts and collection concerns to management and relevant sales personnel.

Assist in evaluating customer creditworthiness and recommending credit limits.

Coordinate with customers and internal departments to resolve invoice disputes, delivery concerns, pricing discrepancies, and other payment-related issues.

Track disputed invoices and ensure timely resolution to facilitate collection.

Maintain positive and professional relationships with customers while enforcing company credit policies.

Prepare weekly and monthly collection status reports.

Monitor customer aging, overdue balances, and collection performance indicators.

Ensure compliance with company financial policies and internal control procedures.

Identify collection risks and recommend corrective actions to management.

Support internal and external audit requirements related to receivables.

Bachelor's degree or Diploma in Finance, Accounting, Business Administration, or related field

0-3 years in collections, accounts receivable, or credit control

Experience with B2B customer accounts and sales-oriented environments

Background in construction, building materials, industrial, or manufacturing sectors preferred