Debt Collections Advisor - UK
Role Overview
Murphy is building the AI agents that will run real collections conversations for banks, lenders and collection agencies across The UK — and we need people who've actually done the job to make sure our AI does it right. We're recruiting Debt-Collection Experts to join our advisor network in a consultant/advisor capacity: no full-time commitment, just your judgment and experience, paid by the hour (roughly 5–20 hours per month ).
You'll work directly with Murphy's product and AI teams to pressure-test how our voice agents negotiate, escalate, and stay compliant — bringing the floor-level and strategic reality of the UK collections into how we design and train our technology.
Full Job Posting
💼 About the Role
Murphy is building the AI agents that will run real collections conversations for banks, lenders and collection agencies across The UK — and we need people who've actually done the job to make sure our AI does it right. We're recruiting Debt-Collection Experts to join our advisor network in a consultant/advisor capacity: no full-time commitment, just your judgment and experience, paid by the hour (roughly 5–20 hours per month ).
You'll work directly with Murphy's product and AI teams to pressure-test how our voice agents negotiate, escalate, and stay compliant — bringing the floor-level and strategic reality of the UK collections into how we design and train our technology.
📝 Responsibilities
- Domain Review & AI Validation
- Review call flows, scripts and negotiation logic used by Murphy's AI agents and flag anything that doesn't match how a real collections desk would handle it.
- Validate cadence, cure-rate assumptions, settlement/negotiation ranges, and escalation paths against real-world practice.
- Stress-test edge cases: disputes, renegotiation, hardship, repeat promises-to-pay, and regulatory triggers.
- Compliance & Local Nuance
- Flag anything that could create compliance risk under British consumer-protection rules.
- Advise on tone, channel mix and contact-frequency norms considered acceptable vs. abusive in the The UK market.
- Knowledge Transfer
- Join periodic working sessions (calls/async review) with Murphy's product and engineering teams.
- Share real examples, scripts and playbooks from your own collections experience (anonymized, no client data).
🎯 What We're Looking For
We're recruiting across two profiles:
Bank in-house collections leaders — you've owned the creditor-side process: placement strategy, make-vs-buy decisions, and portfolio oversight.
DCA / servicer / BPO collections & contact-centre managers — you've run the floor: cadence, scripts, cure rates, and agent incentives.
And you likely also have:
5+ years of experience in collections.
Current or recent (≤2 years) experience at a named bank, DCA, servicer or BPO.
A title of Manager, Team Lead, Head, Director or VP (front-line agent/officer/advisor titles only qualify if you've since moved into managing a team).
English Native speaker.
⏱️ The Engagement
Format: consultant/advisor, paid hourly.
Time commitment: approx. 5–20 hours/month, flexible around your schedule.
Fully remote.
🚀 Why Join
Shape how AI actually collects debt at some of the world's top banks
Flexible, low-commitment engagement that fits around your current job.
Work directly with a founding product/AI team backed by Northzone, ElevenLabs and Lakestar.
Competitive hourly consulting fee.
Qualifications
- Bank in-house collections leaders — you've owned the creditor-side process: placement strategy, make-vs-buy decisions, and portfolio oversight.
- DCA / servicer / BPO collections & contact-centre managers — you've run the floor: cadence, scripts, cure rates, and agent incentives.
- 5+ years of experience in collections.
- Current or recent (≤2 years) experience at a named bank, DCA, servicer or BPO.
- A title of Manager, Team Lead, Head, Director or VP (front-line agent/officer/advisor titles only qualify if you've since moved into managing a team).
- English Native speaker.
- ⏱️ The Engagement
- Format: consultant/advisor, paid hourly.
- Time commitment: approx. 5–20 hours/month, flexible around your schedule.
- Fully remote.
- 🚀 Why Join
- Shape how AI actually collects debt at some of the world's top banks
- Flexible, low-commitment engagement that fits around your current job.
- Work directly with a founding product/AI team backed by Northzone, ElevenLabs and Lakestar.
- Competitive hourly consulting fee.
About Murphy AI
Spanish software company providing AI voice and omnichannel debt-collection agents for banks, lenders, and businesses.
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