Debt Adviser

Job requirements

• To provide debt advice casework primarily to Oldham residents..

• Sensitively explore the client’s household financial circumstances including details of income, outgoings and debts.

• Identify areas where clients could maximise income or minimise expenditure, such as benefit claims, and offer support in claiming benefits or signpost/refer to other agencies/teams where appropriate.

• Act on behalf of client where required but also provide information and advice to empower clients to act on their own if capable.

• Explore options and implications to enable the client to make informed decisions

• Provide full casework to the client where necessary, identifying the debt issue through to its full resolution

• Communicate or negotiate with third parties in writing and on the telephone

• Provide advice and/or casework through a mixture of channels, predominantly face to face, digital and written.

• Continually meet the requirements of the Quality Framework and engage with Quality supervision and support meetings.

• Meet targets as set by the organisation and project.

Job responsibilities

• Experience of delivering debt advice.

• Good numeracy skills with the ability to carry out efficient calculations and prepare budgets for clients

• The ability to prioritise tasks and work to deadlines using own initiative

• The ability to communicate effectively, both orally and in writing with a range of people and organisations

• An ability to demonstrate a level of commitment to training, identify own training needs and participate in continued personal development opportunities

• Commitment to safeguarding principles and practices ensuring the safety and wellbeing of all children, young people and vulnerable adults who engage with the service.

• Commitment and a desire to work in a culture that enables collaboration, where a supportive environment for colleagues is provided and where open and honest communication is championed. You live and breathe our organisational values.

Job benefits

• Flexible working opportunities

• 30 days annual leave + bank holidays, pro rata (plus additional days for length of service)

• 3% employer contribution

• Employee assistance scheme

• Salary sacrifice scheme

• Perks and savings scheme

• Mental health and wider wellbeing initiatives

• Learning, development and growth opportunities