DCE 4LS Customer Support Engineer
Full Job Posting
Qualifications
- You have:
- At least 5 years experience, in industry or graduate school, in the development, test, or technical support of optical communications systems
- Hands-on experience with hardware, software, or firmware design or test of coherent optical transceivers and DWDM systems
- Experience with IP routers, networks, and protocols
- Experience with Optical test equipment including optical test sets and measurement equipment
- Degree: MS or PhD Electrical Engineering, Computer Science, Computer Engineering, Physics
- Strong analytic, problem-solving, and technical diagnostic skills
- Communication and management skills for coordination of problem resolution with R&D and customer support teams
Responsibilities
- Work closely with field support teams to collect and analyze required diagnostic data from deployed systems
- Work with R&D experts as required to resolve issues in timely way
- Work with R&D on product and process root cause analysis and correction
- Leverage state of the art AI tools and methodologies
- Develop automated field data analysis and diagnostic tools
- Contribute to the 1830 diagnostic knowledge base
- Train the customer field support team.
- Product Description: PSE Pluggable Coherent Optical Modules. Coherent optical modules provide optical transmission capabilities at industry-leading data rates (100G/400G/800G+), optical reach, and bandwidth density. These transceiver modules integrate the digital and optical functions required to support high-speed coherent transmission in industry-standard form factors. The broad range of applications include IP routers and NOKIA optical transponders. These can be deployed in NOKIA as well as third-party and white box switches and routers to provide market-leading integrated coherent transponder solutions in Data Center Interconnect and other DWDM network applications.
About Nokia
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Nokia
R&D Specialist
, IND
Join Nokia’s engineering team and contribute to building and evolving the next generation of Nokia Cloud Operations Manager (NCOM), focusing on Infrastructure Management.
Senior R&D Specialist
, IND
Join Nokia’s engineering team and play a key role in shaping the next generation of Nokia Cloud Operations Manager (NCOM), driving the analysis, design, and implementation of solutions for the Infrastructure Management d
Principal System Architect
, IND
Join as a Principal System Architect in Nokia’s engineering team and shape the architectural direction of the next generation of Nokia Cloud Operations Manager (NCOM), driving the analysis, design, and implementation of
R&D Engineer
, IND
Join our engineering team as an R&D Engineer and play a key role in building and evolving the next generation of Nokia Cloud Operations Manager (NCOM), with a focus on the Infrastructure Management domain. NCOM Evo is No
R&D Engineer
, IND
Join our engineering team as an R&D Engineer and play a key role in building and evolving the next generation of Nokia Cloud Operations Manager (NCOM), with a focus on the Infrastructure Management domain. NCOM Evo is No
Principal System Architect
, IND
R&D Specialist
, IND
Senior R&D Specialist
, IND
R&D Specialist
, IND
Senior R&D Specialist
, IND
Principal System Architect
, IND
R&D Engineer
, IND
R&D Engineer
, IND