DataMart Platform Engineer Senior
Key Skills for This Role
Full Job Posting
About the Team
As a Lead Support Engineer – DataMart Platform Operations, you will provide technical and operational leadership for business-critical DataMart services supporting reporting, analytics, downstream interfaces and client processing. You will join a team responsible for the reliability and operational support of business-critical DataMart services supporting reporting, analytics, downstream interfaces and client processing. The team works across application engineering, Oracle databases, infrastructure, batch scheduling, managed file transfer and reporting technologies to resolve complex production issues.
What You Will Be Doing
Lead production and non-production support for DataMart environments, monitoring platform health, data loads, interfaces and reporting availability.
Oversee end-to-end batch processing, validating source extracts, ingestion, transformation, dependencies and completion within required service windows.
Lead technical recovery during critical incidents across application, database, scheduling, file-transfer, batch and reporting layers.
Perform advanced Oracle troubleshooting, including SQL, PL/SQL, execution plans, contention, data-quality issues and batch-processing bottlenecks.
Drive root-cause analysis for recurring or high-impact incidents and implement sustainable corrective actions that improve platform reliability.
Support SAP BusinessObjects and Web Intelligence services, resolving reporting availability, connectivity, authentication, scheduling and DataMart-related failures.
Lead operational readiness for releases, patches, schema changes, environment refreshes, migrations, cutovers, rollback planning and post-production stabilization.
Develop and enhance scripts, monitoring and operational tooling to improve detection, validation, recovery and reduce manual intervention.
Support disaster-recovery planning and exercises, maintain recovery procedures, dependency information and validation checklists across platform components.
Provide technical direction and mentoring to support engineers while coordinating effectively with applications, databases, infrastructure and client-support teams.
What you Bring
- 7–10 years of experience in DataMart, data warehouse, application, database or enterprise production support.
- 3+ years of experience in a senior or lead technical capacity supporting business-critical enterprise platforms.
- Strong Oracle Database troubleshooting experience, including performance analysis, execution plans, contention and high-volume processing issues.
- Advanced SQL and PL/SQL skills, including troubleshooting packages, procedures, data loads and data-quality issues.
- Strong Linux/Unix experience with shell scripting or comparable automation capabilities.
- Demonstrated experience supporting enterprise batch processing, workload scheduling, ETL workflows and managed file-transfer processes.
- Strong incident management, problem management and root-cause analysis skills across database, application and infrastructure layers.
Preferred Qualifications
- Experience supporting SAP BusinessObjects and Web Intelligence in enterprise production environments.
- Experience with CI/CD practices, database deployment automation, monitoring, alerting and service-management platforms.
- Experience with Oracle database maintenance, capacity management, schema changes, imports, exports, upgrades and environment refreshes.
- Experience improving production reliability through automation, proactive monitoring and reusable diagnostic tooling.
- Knowledge of disaster recovery, service resilience, release management and production-readiness practices.
- Strong communication and technical leadership skills, including coordinating distributed teams during complex production incidents.
- What We Offer you
- At FIS, you can grow your career as far as you want to take it. Here’s what else we offer:
- Opportunities to make an impact in fintech
- Personal and professional learning
- Inclusive, diverse work environment
- Competitive salary and benefits
Qualifications
- 7–10 years of experience in DataMart, data warehouse, application, database or enterprise production support.
- 3+ years of experience in a senior or lead technical capacity supporting business-critical enterprise platforms.
- Strong Oracle Database troubleshooting experience, including performance analysis, execution plans, contention and high-volume processing issues.
- Advanced SQL and PL/SQL skills, including troubleshooting packages, procedures, data loads and data-quality issues.
- Strong Linux/Unix experience with shell scripting or comparable automation capabilities.
- Demonstrated experience supporting enterprise batch processing, workload scheduling, ETL workflows and managed file-transfer processes.
- Strong incident management, problem management and root-cause analysis skills across database, application and infrastructure layers.
About Fis
Global leader in financial technology and payment processing services.
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