Data Performance Analyst

Role overview

What you’ll do

• Develop customer segmentation frameworks and commercial models to identify high-value migration, retention, and expansion opportunities.
• Design and maintain models that predict customer behaviour, identify risk, and quantify lifecycle growth opportunities.
• Partner with commercial leaders on strategies to reduce churn, accelerate migration to strategic products, and increase customer lifetime value.
• Build customer prioritisation frameworks for sales, success, and growth teams.
• Lead migration analytics workstreams covering customer targeting, readiness assessment, opportunity sizing, and benefits tracking.
• Deliver Fintech performance analytics and identify growth drivers, adoption trends, and ways to improve revenue contribution.
• Develop KPIs, insights, and recommendations for executive performance reporting and strategic decisions.

Essential qualifications

• Commercial understanding and experience working in or alongside SaaS, subscription, or recurring-revenue business models.
• Proven experience developing segmentation models, commercial frameworks, or analytical models that drive measurable performance.
• Ability to turn analytical findings into actionable growth recommendations for senior stakeholders.
• Strong analytical capability and a track record of translating complex datasets into clear commercial insights.
• Experience supporting customer retention, migration, expansion, or growth through data-led decisions.
• Comfort working with ambiguity and independently driving analytical investigations that influence business outcomes.

Preferred qualifications

• SQL proficiency and data warehouse querying experience; Snowflake experience is a plus.
• Experience designing propensity, risk, retention, migration, or customer value models.
• Familiarity with customer segmentation, behavioural analytics, and predictive modelling.
• Exposure to Power BI or other visualisation tools, and Python or other scripting languages.
• Experience working across commercial, product, finance, and strategy functions.
• Experience in agile or fast-paced delivery environments.

Workplace

• Hybrid working is offered.

Benefits

• Benefits include a bonus and pension scheme with up to 8% matched contribution plus a 2% Sage top-up.
• The package includes 25 days of annual leave, the option to buy up to five additional days, and eight bank holidays.
• Employees receive five paid volunteering days per year, 50% income protection, and health, dental, and vision coverage.
• Other offerings include a work-away scheme for up to 10 weeks per year, training and professional development, holiday buy and sell, and wellbeing resources.