Data Operations Analyst
Role Overview
The Platform Operations Analyst supports platform operations products and services within the Data Operations team.
The role responds to internal and external stakeholders, troubleshoots issues, executes defined product deliverables, and provides timely resolutions.
The role supports platform technologies involving HL7 connections, APIs, Data View, and related services.
Key Skills for This Role
Full Job Posting
Role Summary
The Platform Operations Analyst supports platform operations products and services within the Data Operations team.
The role responds to internal and external stakeholders, troubleshoots issues, executes defined product deliverables, and provides timely resolutions.
The role supports platform technologies involving HL7 connections, APIs, Data View, and related services.
Team Summary
The Platform Operations team is the primary operational contact for third-party partnerships using the platform.
The team connects customers, external partners, and internal product teams to resolve issues and support product enablement.
The team develops operational processes for evolving products and partnerships, emphasizing reliable support and continuous improvement.
Essential Responsibilities
- Manage and troubleshoot customer issues in Salesforce, ensuring timely and effective resolution.
- Follow, maintain, and improve standard operating procedures and process documentation.
- Communicate project status, timelines, deliverables, and potential risks to the manager.
- Partner on updates to customers and project stakeholders.
- Act as the voice of the client and identify opportunities to improve support workflows.
- Learn new technologies and product capabilities to strengthen service delivery and support.
Additional Responsibilities
- Support process improvement across platform operations and customer support workflows.
- Contribute to documentation updates, operational consistency, and knowledge sharing.
- Identify recurring issues and opportunities for better tooling, automation, or workflow design.
- Perform other duties assigned in support of team and organizational objectives.
Education and Experience
- At least 2 years of professional experience or an equivalent combination of experience and education.
- Excellent verbal and written communication skills, including the ability to tailor communication to the audience.
- Strong organizational and time management skills for balancing multiple competing priorities.
- Strong proficiency in Excel is an added advantage.
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