Data Insight Officer

We have an exciting opportunity for a Data Insight Officer to join the Student Services Operations team on a full-time, two-year fixed-term basis.

This is a key role within Student Services, supporting teams across a range of areas including student engagement; inclusion and disability; counselling, mental health and wellbeing; financial support; chaplaincy and pastoral support and study skills, as well as an extensive sport provision.

Working closely with colleagues across the Directorate, you will help shape how data and insight are used to evaluate services, understand student needs and inform strategic decision-making.

The post holder will design and develop of a new suite of Power BI dashboards and management reports, providing timely and actionable insight for service leaders.

You will work with complex datasets from multiple systems, applying data modelling, data manipulation and analytical techniques to identify trends, evaluate impact and support evidence-based decision-making.

A key focus of the role will be strengthening the Directorate's reporting infrastructure through the development of automated data processing and transformation workflows, using tools such as Power Query and Alteryx to improve efficiency, consistency and data quality.

About you:

We are looking for someone who combines strong technical expertise with excellent communication skills.

You'll be confident translating complex information into clear and compelling insight, and building effective visual reporting solutions that support both operational and strategic priorities.

The ideal candidate will have:

• Excellent analytical and data visualisation skills, with practical experience of Power BI, reporting and business intelligence tools.

• Experience of data manipulation and transformation, using tools such as Power Query, Alteryx or similar software.

• Strong communication and stakeholder management skills, with the ability to explain complex technical concepts to a range of audiences.

• A proactive approach to problem solving, identifying opportunities for improvement and supporting service development through data and insight.

A little more about our team:

You'll be joining the Student Services Operations team, which provides business process, systems, reporting and analytical support across the Student Services Directorate.

Student Services delivers a wide range of support that enables students to thrive throughout their university career.

The Directorate works across student engagement, inclusion and disability, counselling, mental health and wellbeing, financial support, chaplaincy and pastoral support, academic and study skills, and sport, ensuring students have access to the services and interventions they need to succeed.

This role offers an excellent opportunity to help shape how data and insight are used across Student Services, working on reporting, systems and improvement projects that have a direct impact on services and student outcomes.

You'll be supported to develop your expertise, build strong networks across the University and contribute to meaningful change.