indeed
Data Insight Analyst
The Hospice Of St Francis
Berkhamsted, GBR
Full-time
Onsite
£45,000 per year
Discovered 3 weeks ago
Data analysisBusiness intelligenceFundraising CRM managementAdvanced Microsoft ExcelComplex dataset analysisData quality and governance
Role Overview
Provide accurate data, analysis, and insight across the Hospice to support decision-making and measurement of organizational objectives.
Report to the Director of Fundraising and line manage the Data Support Officer.
Key Skills for This Role
Data analysisBusiness intelligenceFundraising CRM managementAdvanced Microsoft ExcelComplex dataset analysisData quality and governance
Full Job Posting
Role overview
Provide accurate data, analysis, and insight across the Hospice to support decision-making and measurement of organizational objectives.
Report to the Director of Fundraising and line manage the Data Support Officer.
About you
- Significant experience in data analysis, business intelligence, or a similar role, with strong analytical skills and advanced Microsoft Excel knowledge.
- Confidence handling complex datasets and explaining insight to technical and non-technical audiences.
- Good understanding of data quality, UK GDPR, and performance measurement, with strong organizational and relationship-building skills.
- Donorfy, another CRM, or data visualization experience is advantageous.
- Hospice, charity, healthcare, or fundraising experience is welcome but not essential.
- Commitment to using data thoughtfully, sensitively, and responsibly; the role requires a DBS check.
Main duties and responsibilities
- Manage, develop, and govern the fundraising CRM and related data; cleanse, validate, and check records for quality.
- Analyze complex datasets and turn trends and opportunities into practical recommendations.
- Create reports, dashboards, forecasts, and analysis for performance, income, risks, and opportunities; report to Directors, senior leaders, and Trustees.
- Monitor market, sector, and demographic trends to inform plans and organizational decisions.
- Oversee fundraising income processing and reconciliation with Finance; improve systems, processes, data quality, efficiency, and automation.
- Line manage the Data Support Officer and work across teams to define measures and provide actionable insight.
- Lead accurate data selections for campaigns, supporter communications, events, and other organization-wide initiatives.
- Manage supporter acknowledgements and ensure donations and other support are thanked accurately, appropriately, and promptly.
- Provide data support and guidance across Hospice teams and ensure data is managed securely in line with UK GDPR, regulations, and policy.
- Assess performance, costs, income, return on investment, and use of resources with commercial awareness.
Pay
- Pay is £45,000 per year.
Benefits
- Benefits listed include a canteen, company pension, employee discount, and free and on-site parking.
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