Data Facilitator / Customer Service Support Analyst

Role overview

Responsibilities

• Coordinate data acquisitions, asset tracking, data releases, and access readiness.
• Respond to inquiries, coordinate meetings, document discussions, and maintain communication with staff and users.
• Monitor tickets, resolve routine technical issues, provide updates, document resolutions, and identify recurring issues for escalation.
• Provision authorized users across drives, workstations, cloud data services, platforms, and analytics tools; track approvals and access records.
• Help users navigate cloud platforms, analytics tools, and related services using approved documentation and quick-start guides.
• Coordinate with Data Hub support teams to resolve issues and deliver services.
• Create and review operational and support documentation; update Jira tickets and weekly status reports.

Qualifications

• Bachelor’s degree and 2 years of experience; the posting also specifies at least 1 year of hands-on customer support and issue-triage experience.
• Experience with Microsoft Dynamics, Jira, or another ticket management or service platform; Microsoft Office, SharePoint, and Teams experience.
• Strong verbal and written communication, interpersonal, collaboration, and customer service skills.
• A data science or public health-related degree focused on data analysis is preferred.
• Experience supporting Azure, Databricks or Power BI; developing support resources and SOPs; or using Power Platforms, Agent Builder, or Copilot Studio is preferred.
• Must be a U.S. citizen and able to obtain a U.S. government Public Trust 5 clearance within a reasonable period.

Location preference

• Candidates residing in the Atlanta, Georgia metro area are sought; Atlanta-area location is also listed as preferred.

Compensation and benefits

• Salary is described as market competitive and commensurate with experience and education; no pay cadence is stated.
• Benefits include medical, dental, vision, and life insurance, paid time off, a 401(k) with company match, and growth and promotion opportunities.

Interview policy

• Candidates are expected to answer interview questions from their own knowledge, skills, and experience; AI or third-party tools may not be used to generate or assist interview responses.