{bc}
Apply
workday

Data Center Field Installations Technician (L1)

NTT DATA
Texas, USA
Full-time
Mid
Hybrid
Discovered 1 weeks ago

Full Job Posting

Key responsibilities:

  • Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational.
  • Ensures that any software that is part of the solution is installed and configured according to client requirements.
  • Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.
  • Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.
  • Investigates first line support calls assigned and identifies the root cause of incidents and problems following knowledge articles.
  • Responds to and diagnoses all alerts, escalate to L2 Field Engineer when unable to resolve within the stipulated time.
  • Ensures incidents are updated with progress and resolution details in a timely manner using the required platform.
  • Ensures the efficient and comprehensive resolution of incidents and requests.
  • Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes.
  • Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures.
  • Provides first line remote and onsite technical support to clients.
  • Provides first line field engineering services to clients.
  • Reports and escalate issues to 3rd party vendors if necessary.
  • Follows the required handover procedures for shift changes to ensure service continuity.
  • To thrive in this role, you need to have:
  • Good communicate skills, both verbal and written.
  • Ability to plan activities and projects well in advance, and take into account possible changing circumstances.
  • Ability to maintain a positive outlook at work.
  • Ability to work well in a pressurized environment.
  • Ability to work hard and put in longer hours when it is necessary.
  • Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting.
  • Ability to adapt to changing circumstances.
  • Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.
  • Academic qualifications and certifications:
  • Bachelor's degree or equivalent in Information Technology or Computing or related field.
  • Associate level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNA (DC) etc.

Required experience:

  • Entry level experience in building, deploying and supporting data center networking infrastructure.
  • Associate level knowledge of data center network equipment like Nexus and MDS series switching.
  • NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $23/hr- $43/hr. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.
  • This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.
  • Workplace type:
  • Hybrid Working
  • About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
  • Global 100. We are committed to accelerating client success and positively impacting society through
  • responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with
  • unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
  • application services. Our consulting and industry solutions help organizations and society move
  • confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
  • than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
  • established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
  • year in R&D.
  • Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
  • Third parties fraudulently posing as NTT DATA recruiters
  • NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at NTT DATA

MS Technical Specialist Network

Mumbai, IND

Discovered TodayFull-time

Senior Associate Collaboration Technical Services Systems Integration Specialist

Mumbai, IND

Discovered YesterdayFull-time

Sales Specialist – Application Solutions

Sydney, AUS

Discovered YesterdayFull-time

Cross Technology Managed Services Engineer (L1)

Lucknow, IND

Discovered YesterdayFull-time

Data Centre Deployment & Service Delivery Lead

Sydney, AUS

Discovered YesterdayFull-time

Senior Associate Managed Services Information Security Analyst

Hyderabad, IND

Discovered YesterdayFull-time

MS Engineer L2- Windows

Mumbai, IND

Discovered YesterdayFull-time

Senior Sales Specialist – Application Solutions

Brisbane, AUS

Discovered YesterdayFull-time