Data Center Engineer/Technician, Data Center Operations (DCO), AWS

Description

Safety

• Follow and maintain the highest safety standards and diligently encourage a world-class safety culture.
• Own the safety initiatives and projects to foster a strong safety culture.
• Adhere to all DC safety protocols during red zone (RZ) and floor operations.
• Support safety inspections and maintain site compliance standards.

Data Center Operations (Dco)

• Diagnose hardware and network problems followed by physical repairs.
• Troubleshoot events within internal Service Level Agreements (SLAs).
• Perform root cause analysis of equipment failures.
• Manual handling and lifting of equipment up to 18 kg may be required (weight limits in accordance with regulations).
• Ability to work at heights as required by operational tasks.
• Perform a variety of DCO procedures including break-and-fix repairs, host-level decommissions (HLD), server rack decommissions (SRD), media removal, media destruction, and first responder duties.
• Troubleshoot hardware issues using SOPs and available documentation; escalate when actions deviate from established procedures.

Scope & Decision-Making

• Operate across one or more process paths within the DCO team, applying knowledge to determine the correct task or procedure — including slight deviations — to achieve desired outcomes.
• Work is reviewed daily by supervision.

Communication & Collaboration

• Communicate clearly via tickets, SIMs, task tracking entries, and write-ups.
• Participate effectively in team meetings and present work to leaders.

Impact & Process Improvement

• Deliver work that impacts team metrics including ticket resolution, decom throughput, and safety compliance.
• Take action to improve operational excellence within DCO workflows.

Shift & On-Call

• Must be able to support shift-based schedules including nights, weekends, and on-call rotations as required by operational needs.
• About the team

Diverse Experiences

Inclusive Team Culture

Mentorship & Career Growth

Work And Life Balance

• We value work-life harmony.
• Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.
• When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.**BASIC QUALIFICATIONS**
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• Experience with computer hardware troubleshooting and repair
• Experience in computer networking
• High school or equivalent diploma
• Speak, write and speak fluently in English

Preferred Qualifications

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• Bachelor's degree in IT, computer science or equivalent
• Experience in a data center or other critical environment
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
• Basic knowledge of Linux and experience with network protocols
• Our inclusive culture empowers Amazonians to deliver the best results for our customers.
• If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
• If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.