Data Center Engineer

Purpose of the role

Responsibilities and duties

• (include but not limited to)
• Key responsibilities include:
• Lead, motivate and develop the Data Centre team, setting clear expectations and promoting a culture of accountability, collaboration and continuous improvement
• Own and manage the team’s book of work, ensuring that operational activities, projects, incidents and service requests are recorded, prioritized and delivered to agreed timelines and quality standards
• Plan and allocate team resources across Chicago, New York, Mexico and Canada, balancing business priorities, capacity, skills and operational risk
• Monitor delivery performance, remove blockers, manage competing priorities and provide clear progress, risk and dependency updates to stakeholders
• Conduct regular team meetings and one-to-one discussions, provide coaching and feedback, and support individual development and succession planning
• Work closely with Network and Systems Engineering, Project Management and Client Service Delivery to coordinate implementation, maintenance and support activities
• Ensure the physical build, maintenance and operational integrity of Pico’s and its clients’ data centre environments, including rack and stack, cabling, hardware installation, migrations, cross-connects and circuit testing
• Ensure work is completed safely and in accordance with change controls, technical standards, documented procedures and customer requirements
• Oversee accurate and timely updates in the ticketing system, together with inventory records, rack elevations, audit results and power-utilisation reporting
• Coordinate data centre access, shipping and receiving, equipment storage and third-party or vendor activity
• Lead the response to incidents and outages, ensuring appropriate escalation, communication, restoration activity and follow-up actions
• Provide hands-on technical support when required and maintain a structured, problem-solving approach during short change windows and business-critical activity
• Maintain on-call and out-of-hours coverage across the team, including emergency attendance at data centre facilities when required
• Travel between data centre locations as required, sometimes at short notice

Education, Skills and background

• (incl. Education and Experience Requirements)
• 10+ years of experience in Telecommunications or Data Centre related field
• In depth knowledge of Telecom structured cabling standards
• In depth knowledge of network device / server deployment
• In depth knowledge of DCO standards and operations
• Effective organizational skills and high attention to detail
• Building Management System and Branch Circuit Monitoring experience
• Strong troubleshooting skills
• Professional business communication and interpersonal skills
• Demonstrated people leadership skills, including the ability to motivate, develop, and support team members while promoting accountability and collaboration
• Mission Critical Data Centre Facility Maintenance

Working Arrangements

Other important information

IMPORTANT DATA PRIVACY INFORMATION

Requirements

• (incl. Education and Experience Requirements)
• 10+ years of experience in Telecommunications or Data Centre related field
• In depth knowledge of Telecom structured cabling standards
• In depth knowledge of network device / server deployment
• In depth knowledge of DCO standards and operations
• Effective organizational skills and high attention to detail
• Building Management System and Branch Circuit Monitoring experience
• Strong troubleshooting skills
• Professional business communication and interpersonal skills
• Demonstrated people leadership skills, including the ability to motivate, develop, and support team members while promoting accountability and collaboration
• Mission Critical Data Centre Facility Maintenance