Data Center Commercial Support Engineer

About This Role

Join Our Team at Eaton: Empowering Tomorrow, Today!

Eaton has been a key player in the Middle East for 40 years. This July, we announced the construction of a new sustainable campus in Dubai , which will bring together our commercial, manufacturing, and support functions, providing room for future growth. About Eaton Eaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries.

What You’ll Do

• Customer Interaction and Issue Resolution: Address delivery issues, handle complaints, and support customer relationship management.
• Administrative and logistical support: support KAM's, Business and Commercial Directors for day-to-day support of the MEA Data Center business
• Assist in using internal resources to develop proposals that meet/exceed client requirement
• Assist KAM's to commercially respond to offer proposals
• Be the go-to admin and support person for documentation and process person to help the KAM's oversee effective handover to post sales service & customer support teams
• Be willing to learn and be the back up for KAM's on clients business, commercial condition, structure, strategy, operations and challenges.
• Be highly knowledgeable on General business, structure, strategy, processes and internal systems. Salesforce a priority, SAP perferred but not essential.
• Be an effective advocate and communicator of the benefits in supporting KAM's and the wider DC team within Eaton organisation
• Know the teams and Commercial Directors numbers. Support KAM's to be continuously aware of targets and current business levels within the account for forecast for order intake & revenue information.
• Collaborate effectively with other departments and EMEA team members related to KAM's accounts
• Help provide all internal stakeholder and functional departments the account specific guidance and insights required so that they can execute their role and add value to the client.
• Support the KAM's, Business and Commercial Director to maintain internal multi-lane bridge between Eaton and the client organisation. This may include PLM, BU Engineers, BDM, Marketing, PMO, Services, Sales Operations & Order Management, and Supply Chain

Qualifications

• Bachelor Degree in Engineering
• 5+ years of related experience
• Technical electrical and data center knowledge not essential but would be advantageous. Experience and knowledge in a technology related field desirable.
• Must be able to identify and implement new tools and processes
• Understand when to support, how to work across team, when to listen and when to advise

What We Offer

• Competitive compensation and benefits package
• Challenging projects in dynamic collaborative team
• We make your aspirations matter – Eaton encourages internal promotion, whenever possible
• We make your growth matter - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
• We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people’s lives and the environment through power management technologies.
• We make your wellbeing matter – We put your health and safety first. Wellness at Eaton is more than a program, it’s about changing the environment by offering the right tools to help empower employees to make that happen

*Dubai is a vibrant, cosmopolitan city known for its modern architecture, luxurious lifestyle, and rich cultural heritage. Living and working in Dubai offers an exceptional quality of life with world-class amenities, a safe environment, and a thriving expatriate community. Experience a dynamic blend of work and leisure in one of the world’s most exciting cities.

Ready to make a difference? Join Eaton’s Dubai Team and be part of a company shaping the future of sustainable manufacturing and power management!* We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.