Data/Business Analyst{ECommerce/Retail] - 1 year contract
Skills
About This Role
Overview
A leading e-commerce organization is seeking a proactive and detail-oriented
Business Analyst
to support its Direct Fulfillment (Dropship) operations across the MENA region.
This role involves working directly with vendors and carriers to ensure seamless day-to-day operations, resolve logistics issues, and drive performance improvements within a dynamic and fast-paced environment.
Key Responsibilities
- Support vendors with day-to-day operational activities under the Direct Fulfillment model.
- Collaborate with vendors, internal teams, and carriers to troubleshoot and resolve operational issues.
- Monitor and improve performance metrics while maintaining high standards of customer service.
- Define, implement, and maintain Standard Operating Procedures (SOPs).
- Lead the onboarding and configuration of new carriers and streamline carrier-warehouse processes.
- Communicate effectively via email, phone, and on-site visits to vendors as needed.
- Contribute to cross-functional projects and process optimization initiatives.
- Meet weekly productivity and quality targets.
Required Qualifications
- Strong Experience in MS Access and SQL
• Project Management Experience
- Strong Experience in Business Analysis
Preferred Qualifications
- Bachelor’s degree in Engineering, Logistics, Operations, Business, or related field.
- Experience in managing carrier or vendor relationships in a fulfillment environment.
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