Data Analyst - ITS
Role Overview
Turn connected elevator, escalator and IoT data into practical intelligence for reliability, technical decision-making and customer outcomes.
Work with technical specialists, field engineers, country organisations and digital teams to connect analysis with equipment behaviour.
Key Skills for This Role
Full Job Posting
Team and organisation
International Technical Services supports elevator and escalator service and maintenance operations through a global network of research centres and product experts.
The role is within the Digital Operations Centre and supports connected-equipment analysis across Europe and Africa.
Role overview
Turn connected elevator, escalator and IoT data into practical intelligence for reliability, technical decision-making and customer outcomes.
Work with technical specialists, field engineers, country organisations and digital teams to connect analysis with equipment behaviour.
What you’ll do
- Analyse equipment and IoT data to identify faults, recurring behaviours and trends.
- Develop dashboards, reports and analytical tools, and explain findings to technical and non-technical stakeholders.
- Assess DOC recommendations and field interventions and support diagnostic, predictive and data-driven use cases.
- Identify reliability and operational improvements and contribute to ITS digitalisation and AI initiatives.
Essential experience and capability
- Strong analytical and problem-solving skills; experience with complex datasets in a data, operational, engineering or similar analyst role.
- SQL experience and experience developing data visualisations and reporting, ideally with Power BI or comparable tools.
- Ability to communicate analytical findings clearly; attention to detail and understanding of the wider purpose of analysis.
- Ability to work independently and collaborate in an international, multidisciplinary environment.
Advantageous experience
- Python or similar analytical/programming capability and Power BI development are advantageous.
- IoT or connected-device data, industrial or engineering analytics, reliability, asset performance, predictive analytics, machine learning or AI experience is advantageous.
Benefits
- The offer includes a performance-related bonus opportunity, 34 days’ holiday including bank holidays, pension and life assurance.
- Other benefits include a Health Cash Plan, Employee Assistance Programme, wellbeing services, development opportunities and employee recognition schemes.
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