Data Analyst

Role overview

Education and experience

• A related bachelor’s degree is preferred; solid equivalent experience may substitute.
• At least one year working with the frail elderly population and three or more years in data analysis, reporting, or business intelligence; healthcare experience preferred.
• Experience with SQL, Power BI or similar BI tools, and Excel, including Power Query and pivot tables.
• End-user IT support and Microsoft 365 administration experience preferred.

Additional requirements

• Microsoft PL-300, CompTIA A+, or another data/IT certification is preferred.
• Valid North Carolina driver’s license and reliable vehicle required.
• Must meet position competencies established by Senior TLC and approved by CMS before working independently.
• Medical clearance for communicable diseases and up-to-date immunizations required before direct participant contact.
• Strong analytical, problem-solving, data validation, communication, accuracy, customer service, and teamwork skills; advanced Excel and Microsoft 365 proficiency and working SQL and healthcare data knowledge.

Reporting and analytics

• Build Power BI dashboards, scorecards, and Sigma Computing workbooks for leadership, operations, quality, and compliance.
• Query and model Snowflake, CareHub, Elation, SharePoint, and other data; document definitions and measure logic.
• Prepare ad hoc, CMS, state, and internal reports, including utilization, enrollment, census, and quality measures.
• Check data quality, reconcile discrepancies, and partner with the EMR Administrator on documentation-related data issues.
• Train staff and leaders to use dashboards and interpret data.

IT support and liaison

• Coordinate with Kintegra IT, track tickets, attend collaboration meetings, arrange site visits, and advocate for PACE staff.
• Provision, set up, recover, and inventory staff computers, tablets, phones, and peripherals.
• Troubleshoot hardware, software, Microsoft 365, and connectivity issues; support new-hire accounts, devices, and system access.

Automation and administration

• Develop and support SharePoint sites, lists, and Power Automate workflows; maintain the employee SharePoint site.
• Share systems administration tasks, account requests, and system documentation with the EMR Administrator.
• Protect participant and organizational data under HIPAA and Senior TLC policies.

Travel

• Regular travel between PACE locations in Gastonia, Shelby, Charlotte, and Hickory as needed.