Dark Store Manager

About This Role

JOB TITLE Dark Store Manager | MAF Retail | Hypermarket KSA

Role Summary The Dark Store Manager is responsible of managing the day-to-day execution of company’s E-Commerce Operations which includes Picking, Marshalling, Dispatching activities. He / She should drive the team to increase the efficiency and work towards the organizational goals. Also, when applicable, the role holder should liaise with the store and make sure that the customers are fully satisfied with the online service in terms of freshness, quality and fulfillment of their order.

ROLE PROFILE

• Manage the day-to-day e-commerce fulfilment operations.
• Lead picking, dispatch and last mile teams to ensure all activities are performed effectively and seamlessly.
• Manage 3P’L delivery service providers.
• Ensure proper arrangement of dark store and stock adequacy.
• Ensure coordination of operations team, commercial team and IT.
• Monitor the production KPI’s, picking rate, and work towards continuously improving it.
• Manage the ecommerce operations in compliance with policies established by Majid Al Futtaim Retail.
• Contribute to the internal communication of the company strategy and objectives.

Requirements

• Bachelor’s degree in E- Commerce or Business Administration.
• 5 – 7 years of professional work experience working in logistics and supply chain.
• E-commerce Fulfillment and Last Mile Experience.
• Commercial knowledge is preferred.
• Excellent team building and team leading skills in a fast-paced environment.
• Working knowledge of automated distribution and warehouse systems preferred.

What We Offer

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.