Dark Store Manager
Role Overview
The Store Manager is primarily responsible for the operation and management of an individual service station.
The average area of a service station ranges from 700 to 1,000 square meters, housing approximately 6,000 SKUs.
Daily order volume generally exceeds 1,000 orders per day.
Team size consists of third-party employees and typically ranges from 15 to 30 personnel based on order volume.
Key Skills for This Role
Full Job Posting
About Keemart
Keemart is Meituan's self-operated on-demand retail business in overseas markets, first launched in Riyadh, Saudi Arabia, in May 2025.
Offers rapid delivery of groceries and daily essentials within 20 minutes.
Leverages Meituan's mature 'front-tier warehouse + instant delivery' model to provide overseas consumers with a safe, high-quality, and convenient fresh grocery shopping experience.
Role Overview
The Store Manager is primarily responsible for the operation and management of an individual service station.
The average area of a service station ranges from 700 to 1,000 square meters, housing approximately 6,000 SKUs.
Daily order volume generally exceeds 1,000 orders per day.
Team size consists of third-party employees and typically ranges from 15 to 30 personnel based on order volume.
On-site Staff Management
- Responsible for day-to-day management of staff within the station, including sorting, packing, receipt/return, inventory, and aquaculture.
- Involves recruitment, interviewing, and training.
- Must possess effective methods for training and performance-based selection to improve employee retention and promotion rates.
Warehouse Management
- The front warehouse handles daily inbound shipments and returns from the main warehouse.
- Organize the on-site team to receive and process returns, restock shelves, and manage inventory.
- Update product stock levels online in real-time to prevent prolonged stockouts or listing of unavailable items.
- Oversee real-time allocation of tasks for order picking, packing, and fulfillment to ensure goods are delivered within the promised timeframe.
- Maintain order accuracy and product quality.
Customer Complaint Management
- Daily customer complaints primarily concern product quality issues, discrepancies between ordered and received items, and delivery timeliness.
- Upon receiving a complaint, the Station Manager, along with relevant support departments (e.g., Quality Control, Inspection), must follow up, address the issue, and provide feedback.
Qualifications
- Dark store industry experience; 3+ years of store management experience.
- Strong end-to-end store operations experience including recruitment, training, performance management, and scheduling.
- Managed a team of 15+ employees.
- Proficient in English + Arabic.
- Proficient in data analysis tools.
- High school diploma or above.
- Must have valid Iqama.
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