indeed
D2C & B2B Operations Manager
Iron Asylum
Karnataka, IND
Full-time
Onsite
₹45,000–₹55,000 per month
Discovered 1 months ago
D2C and B2B order fulfillmentLogistics vendor managementVendor negotiation and SLA managementInsurance and logistics claimsShopifyDelhivery
Role Overview
Iron Asylum is seeking a hands-on Operations Manager to own the full D2C and B2B order operations function.
The role combines senior individual contribution with team leadership and direct operational visibility for stakeholders and leadership.
Key Skills for This Role
D2C and B2B order fulfillmentLogistics vendor managementVendor negotiation and SLA managementInsurance and logistics claimsShopifyDelhivery
Full Job Posting
About the Role
Iron Asylum is seeking a hands-on Operations Manager to own the full D2C and B2B order operations function.
The role combines senior individual contribution with team leadership and direct operational visibility for stakeholders and leadership.
Order Operations and Team Management
- Own end-to-end order fulfillment across D2C Shopify and B2B distributor and retailer channels.
- Manage and guide the Order Tracking Executive by setting priorities, reviewing outputs, and resolving blockers.
- Maintain order tracking and dispatch and delivery turnaround-time standards across both channels.
Escalations and Claims
- Own escalations involving delayed deliveries, missing shipments, damaged goods, and partner disputes.
- File and follow through on insurance claims for lost or damaged shipments.
- Maintain an escalation log and report recurring patterns with recommended policy changes.
Logistics Vendor Management
- Manage logistics partner relationships, including rates, terms, SLAs, vendor onboarding, and performance monitoring.
- Verify logistics invoices against rate agreements and approve only accurate charges.
- Optimize logistics costs without compromising delivery quality.
Inventory and Warehouse Coordination
- Track B2C and B2B inventory and escalate SKU thresholds to management.
- Act as the senior operational contact for the external warehouse.
- Coordinate inward stock, dispatch, returns, and capacity planning for sales or festive surges.
Finance and Reporting
- Reconcile logistics costs monthly and share verified data with finance for accounts closure.
- Tally COD remittances against delivered orders and resolve mismatches.
- Submit monthly reports covering sales by platform, logistics cost, delivery rates, and RTO.
What We Are Looking For
- 4–7 years of experience in D2C or B2B operations, logistics, or supply chain, preferably in FMCG, health, or e-commerce.
- Proven logistics vendor-management experience, including negotiations, SLAs, and invoice verification.
- Experience independently handling escalations and insurance or logistics claims.
- Proficiency in Shopify, logistics platforms, and Google Sheets or Excel.
- Strong reporting, communication, ownership, and independent problem-solving abilities.
Benefits
- Leave encashment, paid sick time, and paid time off.
- Competitive salary with performance-linked incentives based on KPI outcomes.
Compensation
- Pay is ₹45,000–₹55,000 per month.
Work Location
- The role is performed in person.
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