Cybersecurity Advisor

Rapid7’s Managed Services deliver world-class, 24/7/365 threat detection, incident response, vulnerability management, and application security services for our customers. As a member of Rapid7’s Cybersecurity Advisor team, you are on the front lines helping clients defend against and respond to today’s biggest threats. Our analysts and scanning operation teams keep a constant watch on our customers and provide guidance and strategies to help identify and remediate significant risks. Rapid7 Cybersecurity Advisors are fanatical about security and customer satisfaction, and are just as comfortable working in the weeds with engineers as we are briefing a CISO on a recent breach and security strategy.

As a Cybersecurity Advisor II, you will be the key trusted advocate to our customers. Your valuable experience and in-depth understanding of the security landscape, partnered with the utilization of Rapid7 products, will be pivotal to the success of our customers and our ability to demonstrate the ROI of the Managed service. Our Cybersecurity Advisors are responsible for leveraging their technical knowledge to guide customers in the successful use of security product features and enhancements, and to positively impact the overall success and maturity of customers’ security programs.

In this role, you will:

Provide technical recommendations to Rapid7 customers to improve their overall security posture based on industry trends and best practices

Demonstrate a deep understanding of the value-drivers of our products and the ability to help customers navigate and optimize their usage

Ensure that Rapid7 Platform technology is functional, and coordinate with Rapid7’s support team when needed

Review and generate high-quality, accurate, and contextual customer deliverables

Develop and maintain strong, long-lasting advisory relationships with key stakeholders, including technical teams, project managers, and C-level executives

Ensure customers are on track for renewal by partnering with sales and renewals teams throughout the renewal lifecycle.

Assist in Incident Response handling and customer communication

Conduct Executive Business Reviews (EBRs) with customer decision makers to drive strategy, review value outcomes, and strengthen partnerships

Drive customer retention by Identifying potential risks and challenges in customer relationships and work proactively to address them

Gather client input and requirements across the Managed Services client base to influence the Managed Services roadmap

The skills you’ll bring include:

Associate's Degree in Information Technology, or two or more years of related experience

3-4 years of experience in Information Security or related discipline

Industry-related certifications i.e. A+, Network+, Sec+, Cloud+, CCSP, etc.

Excellent written and verbal skills

Excellent interpersonal and communication skills

Information Security consulting experience

Prior technology deployment and configuration experience

Experience with security frameworks and concepts

Strong project management and prioritization abilities

Prior experience in managed or enterprise information security services, vulnerability management, incident response, forensics, malware analysis, penetration testing, or network defense

Strong understanding of technical concepts and experience advising customers on how to best use and adopt the platform for faster Return on Investment (ROI)

Problem-solving mentality with the ability to navigate complex situations

We know that the best ideas and solutions come from multi-dimensional teams. That’s because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don’t be shy - apply today.

At Rapid7, we are on a mission to create a secure digital world for our customers, our industry, and our communities. We do this by embracing tenacity, passion, and collaboration to challenge what’s possible and drive extraordinary impact.

Here, we’re building a dynamic workplace where everyone can have the career experience of a lifetime. We challenge ourselves to grow to our full potential. We learn from our missteps and celebrate our victories. We come to work every day to push boundaries in cybersecurity and keep our 11,000+ global customers ahead of whatever’s next.

Join us and bring your unique experiences and perspectives to tackle some of the world’s biggest security challenges.

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At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what’s possible and drive extraordinary impact. We’re building a dynamic and collaborative workplace where new ideas are welcome.

Protecting 11,500+ customers against bad actors and threats means we’re continuing to push the envelope just like we’ ve been doing for the past 20 years. If you ’re ready to solve some of the toughest challenges in cybersecurity, we’re ready to help you take command of your career. Join us.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.