CX Trainer
About the Role
This role focuses on meeting SLA-driven transaction requirements while elevating customer experience by delivering structured training, coaching, and mentoring to agents on service excellence and process adherence.
Full Job Posting
Ensure that the process transactions are processed as per Desk Top procedures with customer centricity
Ensure that the assigned targets in accordance with SLA are met
Ensure that the quality of the transactions is in compliance with predefined parameters
Provide the relevant process reports on a daily basis
Ensure adherence to established attendance schedules
Ensure adherence to Company Policies and Procedures
About EXL
EXL is a global data and AI company that provides analytics, digital operations, and industry-specific services to enterprises in insurance, healthcare, banking, retail, media, and energy.
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