CX Solution Sales Expert

Key Responsibilities

Account Ownership & Strategy: Serve as the CX LoB owner for assigned accounts, developing and executing strategic account plans that align with customer goals, business objectives and the broader account plans of the account team.

Drive the End-to-End Customer Value Journey with Domain Expertise: Provide domain expertise and thought leadership in the solution area to understand and address high-priority business challenges. Lead end-to-end process mapping and the customer value journey, owning the transformation roadmap for the LoB.

Pipeline & Opportunity Management: Identify and develop new business opportunities within existing accounts, driving pipeline growth and meeting revenue targets.

Product Success & Innovation: Engage early with customers when new products are launched. Lead AI and innovation initiatives (e.g., scalable PoCs, partner co-investments).

Enablement, Demos & Prototypes: Support solution advisors to ensure demo system readiness and manage enablement programmes. Collaborate with Demo & Learning teams to provide updated assets and trial environments for scalable enablement programmes, as well as customised demos, POCs and prototypes with customer-specific data.

Value Proposition & Executive Engagement: Collaborate with value advisors to craft compelling narratives that articulate ROI, value leakage, and competitive advantages. Conduct strategic discovery and workshops, and deliver persuasive pitches that present solutions to distinct customer business and buying-centre challenges to accelerate executive buy-in and drive demand independently of RFPs.

Commercial Negotiations: Navigate complex pricing and contractual discussions, balancing client expectations with organisational profitability and cloud revenue growth.

Adoption & Consumption: Support Customer Success Management (CSM) communities, secure references, and manage escalations. Collaborate with CS and CS&D adoption teams to ensure successful delivery of solutions and services, monitor outcomes, and drive continuous improvement to maximise customer value.

Customer Success & Field Impact: Own CX LoB deal cycles, work hand in hand with the Customer Success Manager (CSM) team, and organise enablement and executive engagement. Elevate customer discussions to prioritise investment and drive measurable outcomes.

Relationship Building & Governance: Drive C-suite engagement and Buying Centre alignment by fostering long-term, high-value relationships and converting executives into advocates and brand ambassadors. Conduct Quarterly Business Reviews (QBRs) with customers and internal stakeholders, focusing on solution adoption, innovation, risks and opportunities.

Ecosystem & Partner Engagement: Own relationships with strategic consulting partners (e.g., Accenture, Deloitte, PwC, EY) and with VARs to co-innovate, develop joint go-to-market strategies, and shape disruptive solutions. Maintain direct, high-quality relationships with partner account leads.

Collaboration & Orchestration: Align closely with Sales, CSM, and Marketing to ensure SSE impact is fully integrated into the go-to-market engine through a tailored GTM approach. Drive joint accountability and coordination across internal stakeholders to maximise market impact.

Competitive & Industry Expertise: Maintain deep technical and functional expertise across SAP solutions. Stay at the forefront of emerging technologies and competitive trends to craft differentiated solutions that win in the market.

Qualifications & Competencies

• Bachelor s degree in Business, Marketi