CX Service Designer
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Key skills for this role
About the Role
Analyze existing services and identify opportunities to improve customer experience and service delivery. Design customer journeys (As-Is & To-Be) to enhance user experience and.
Key Skills for This Role
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Overview
- Analyze existing services and identify opportunities to improve customer experience and service delivery.
- Design customer journeys (As-Is & To-Be) to enhance user experience and operational efficiency.
- Collaborate with Business Analysts, UX/UI Designers, and Technical teams to align business, user, and technical requirements.
- Develop service design artifacts such as Customer Journey Maps, Service Blueprints, User Personas, Process Flows, and Service Catalogs.
- Identify pain points and recommend improvements to simplify processes and enhance customer satisfaction.
- Ensure consistency across digital service channels and support the implementation of customer-centric solutions.
- Participate in workshops, stakeholder meetings, and design review sessions to support project delivery.
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