CX Insignts / VoC Analyst
Skills
About This Role
Key Responsibilities
- Voice of Customer
- Manage VoC programs including
- NPS, CSAT, CES, surveys, complaints, and verbatim analysis
- Design survey frameworks and sampling methodologies
- Ensure feedback loops are closed with business stakeholders
Data & Analytics
- Analyze trends, drivers, and root causes behind customer sentiment
- Produce dashboards, reports, and executive ready insights
- Integrate operational, digital, and CX data for holistic analysis
- Insight to Action
- Translate insights into clear improvement opportunities
- Support prioritization of CX initiatives based on impact and effort
- Track benefits and outcomes of CX actions
& Skills
- 3 - 5 years in CX analytics, VoC, or business intelligence
- Strong analytical skills (Excel, dashboards, CX platforms)
- Ability to simplify complex data into clear narratives
- Experience in healthcare or service environments preferred
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