CX Ambassador (Arabic Speaker)
Skills
About This Role
Job Purpose
Act as the voice of the customer within Shory, ensuring seamless and satisfactory experiences across all touchpoints.
Work collaboratively with internal teams to address customer concerns, promote service excellence, and drive continuous improvements in customer engagement.
Responsibilities
- Serve as the first point of contact for customer feedback and escalations.
- Analyze customer interactions to identify trends and recommend improvements.
- Collaborate with operations and service teams to enhance customer journeys.
- Track and report on customer satisfaction metrics.
- Advocate for customer needs in strategic and operational meetings.
- Ensure compliance with customer service standards and policies.
- Maintain accurate and secure records of customer interactions.
- Work cross-functionally with Marketing, Product, and Operations.
- Partner with external service providers when needed to support customer needs.
Qualifications
:
Bachelor's degree in Business Administration, Communications, or a related field.
Preferred Experience
3–5 years in customer service or customer experience roles.
Job-Specific Skills
- Strong interpersonal and communication skills.
- Analytical mindset with a passion for customer-centric solutions.
- Proficiency in CRM systems and customer feedback tools.
- Ability to handle conflict and resolve issues diplomatically.
- 8.
- CORPORATE COMPETENCIES & KEY PERFORMANCE INDICATOR (KPI)
- Customer Focus
- Communication Excellence
- Conflict Resolution
- Analytical Thinking
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