Customs Rater

Role mission

Key outcomes

• Monitor and prioritize queues to submit required shipment and trip data within appropriate timelines.
• Review shipment documents and enter complete, accurate information into proprietary software.
• Track regulatory responses and shipment acceptance, following up when issues arise.
• Monitor shipment ETAs and contact customs brokers to support clearance and prevent delays.
• Communicate with customers by phone and email to obtain information, answer questions, and resolve processing issues.
• Provide coverage for assigned shifts and support related teams and work as business needs arise.

Skills and qualifications

• Customs-related education or training; CCS qualification is an asset.
• Ability to interpret shipment documents and identify information required for customs processing.
• Strong analytical, clerical, organizational, prioritization, accuracy, and attention-to-detail skills.
• Computer literacy with strong Microsoft Word, Excel, and email skills; Outlook experience is preferred.
• Strong written and verbal communication; ability to work with customers, customs brokers, and internal teams independently and collaboratively.

Schedule

• Afternoon schedule is 2 p.m. to 10 p.m. Eastern Time, with occasional on-call duties on Saturdays, Sundays, and statutory holidays.
• Position description also refers to rotating morning, evening, and overnight shifts, including weekends and holidays.

Work location and authorization

• Remote opportunity open to people legally entitled to work in Canada.
• Employer does not provide immigration sponsorship.

Compensation

• Salary range is $40,000–$45,000 CAD; the posting does not specify a pay cadence.

About Descartes

Interview process

• Virtual interviews may be recorded and transcribed; AI tools may assist with notes and summaries but are not used for hiring decisions.