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Customer Value Manager - Ontario

Tekion
Remote, CAN
Remote
Discovered 4 weeks ago
Customer relationship managementAccount strategyCustomer value planningValue reviewsPortfolio health and risk managementRenewal readiness forecasting

Full Job Posting

About Tekion

Tekion develops cloud-native automotive retail, enterprise, and partner platforms connecting automotive retailers, manufacturers, partners, and consumers.

Role overview

The Customer Value Manager owns the customer relationship and long-term success of assigned dealership accounts.

This is a strategic value leadership role, not a support role with a retention overlay.

The role connects dealer goals to measurable outcomes on the Tekion platform and makes customer value visible and documented.

Account value and customer outcomes

  • Own dealership relationships across operational and executive stakeholders.
  • Create and execute a Customer Value Plan for every portfolio account.
  • Lead outcome-focused Value Reviews covering dealer performance, platform adoption, operational progress, and realized value.
  • Work with Customer Value Architects to interpret maturity, adoption, workflow, and module-utilization information.
  • Monitor portfolio health, account risks, renewal readiness, and expansion opportunities.
  • Represent customer feedback internally and coordinate with Sales, Product, Support, Enablement, Implementations, and other teams.

Renewals and account coordination

  • Support Sales-led renewal execution with forecasts and documented evidence of realized value.
  • Identify expansion opportunities with Sales based on customer needs, value progress, operational gaps, and growth potential.
  • Partner with Virtual Value Managers on documentation, support activity, weekly account digests, and proactive dealer touchpoints.
  • Maintain accurate Customer Value Plans, account records, and customer interaction histories.

Requirements

  • Own strategic customer relationships across assigned dealership accounts and engage operational and executive stakeholders.
  • Develop, maintain, and execute actionable Customer Value Plans aligned to dealer priorities and business outcomes.
  • Use platform adoption, customer performance, and maturity information to guide account strategy and communicate realized value.
  • Maintain portfolio visibility into account health, risks, renewals, and expansion potential.
  • Coordinate with Sales and internal teams to support renewals, identify expansion opportunities, and improve customer outcomes.

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