Customer Value Center Representative
Role Overview
Responsible for ensuring that our customers receive timely and appropriate customer service from order taking and fulfillment to proactive value selling.
Maintaining a strong working relationship and open communication with customers, truck vendors, sales team, logistics/distribution team and plant operations personnel is key in that role.
The incumbent will manage the day-to-day contact with the contract truck vendors to schedule/arrange delivery for customer orders.
WHAT YOU’LL ACCOMPLISH Responsible for the order taking & order fulfillment processing for pick up or delivery (including assignment of carriers, as applicable).
Main point of contact for carriers, taking care of pro-active daily calls with carriers and maintaining relationships.
Meet and exceed customer expectations in compliance with policies, practices, and procedures.
Respond timely to customer or carrier complaints with appropriate follow up, including escalation as required.
Monitor carrier performance and identify patterns for optimization potential.
Maintain real-time traffic information and stay abreast of weather forecasts.
Responsible for utilizing and managing inventory and allocation, including selection of supply.
Responsible for inputting manual bills of lading.
Collaborate with sales team, logistics team, carriers and customers.
Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas.
Promote a culture of safety and exhibit these behaviours WHAT WE’RE LOOKING FOR Education: University degree or equivalent experience.
Field of Study Preferred: Business, administration, marketing.
Work Experience: 1 to 3 years of experience in Customer service positions or in direct sales.
Technical Skills: Strong computer literacy, including SAP, Microsoft and Google suite offerings, an asset Additional Requirements: Bilingualism in French and English (written and spoken) is required, as the incumbent must regularly communicate with clients, suppliers, and team members outside Quebec.
Understanding of building materials industry and product knowledge (asset).
Strong written and verbal communication skills with a high degree of accuracy.
Key Skills for This Role
Full Job Posting
Technical Skills
- Strong computer literacy, including SAP, Microsoft and Google suite offerings, an asset Additional Requirements: Bilingualism in French and English (written and spoken) is required, as the incumbent must regularly communicate with clients, suppliers, and team members outside Quebec. Understanding of building materials industry and product knowledge (asset). Strong written and verbal communication skills with a high degree of accuracy. Skills in problem solving, decision making, and multi-tasking. Ability to maintain composure and a positive attitude in difficult situations. Strong time and self-management skills to prioritize customer calls and tasks. Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.
Qualifications
- Strong computer literacy, including SAP, Microsoft and Google suite offerings, an asset Additional Requirements: Bilingualism in French and English (written and spoken) is required, as the incumbent must regularly communicate with clients, suppliers, and team members outside Quebec. Understanding of building materials industry and product knowledge (asset). Strong written and verbal communication skills with a high degree of accuracy. Skills in problem solving, decision making, and multi-tasking. Ability to maintain composure and a positive attitude in difficult situations. Strong time and self-management skills to prioritize customer calls and tasks. Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.
About Amrize Technology Switzerland GmbH
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